Skip to content
SPECIFICTION
Get listed

Vivantio

vivantio.com

From $49/mo Free plan WebAPISelf-hosted
Visit vivantio.com
Spec score 9.0 #12 of 101 in Help desk software

What it is

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.

Spec sheet

What it does
Vivantio is a configurable service-management platform for IT, customer service and operations teams.Read 15 Oct 2026 · vivantio.com
Deployment
Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it.Read 2 Oct 2026 · vivantio.com
Free plan
NoRead 20 Sep 2026 · vivantio.com
Integrations
Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge.Read 15 Oct 2026 · vivantio.com
Support
Pricing includes dedicated onboarding, a customer success manager and US and UK technical support.Read 2 Oct 2026 · vivantio.com
Headquarters
Boston, Massachusetts, United States; product and engineering in Bristol, United KingdomRead 28 Sep 2026 · vivantio.com
Founded
2003Read 28 Sep 2026 · vivantio.com
AI
Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers.Read 15 Oct 2026 · vivantio.com
API access
Every price point includes full API access.Read 2 Oct 2026 · vivantio.com
API and extensibility
The API exposes most product functions, while webhooks and web methods support event-driven or no-code data exchange; administrative functions remain GUI-only.Read 15 Oct 2026 · vivantio.com
API documentation
Official API resources include an API reference, wiki, tutorials, GitHub samples and ASP.NET MVC samples; the cited guide says samples were then available in .NET.Read 15 Oct 2026 · vivantio.com
Assets and CMDB
Asset management and CMDB capabilities track configuration items through their lifecycle and link them to tickets and changes.Read 15 Oct 2026 · vivantio.com
Automation
No-code automation supports event-triggered actions, approvals, notifications and escalations.Read 15 Oct 2026 · vivantio.com
Company history
Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK.Read 2 Oct 2026 · vivantio.com
Company profile
LinkedIn lists Vivantio as privately held, founded in 2003, headquartered in Boston, Massachusetts, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
CRM
CRM functions store customer and account records, contact history and SLA entitlements at the point of service.Read 15 Oct 2026 · vivantio.com
Data protection
The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.Read 2 Oct 2026 · vivantio.com
Documentation and support
The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support.Read 15 Oct 2026 · support.vivantio.com
Encryption and hosting
Customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.Read 15 Oct 2026 · vivantio.com
End-user licensing
Self-service users, requestors and customers do not require paid licences; pricing applies to technical agents.Read 15 Oct 2026 · vivantio.com
Enterprise service management
Separate workspaces, catalogues, workflows, SLAs and knowledge bases can be run for IT, HR, Facilities, Finance and other departments on one platform.Read 15 Oct 2026 · vivantio.com
Implementation
Vivantio says most teams go live in around three weeks with a dedicated consultant.Read 2 Oct 2026 · vivantio.com
ITSM
The platform provides ITIL-aligned incident, problem, change and service-request management.Read 15 Oct 2026 · vivantio.com
ITSM capabilities
The platform provides ITIL 4-aligned incident, problem, change and service request management.Read 2 Oct 2026 · vivantio.com
Knowledge management
The product includes searchable knowledge-base and article management for agents and end users.Read 15 Oct 2026 · vivantio.com
Licensing limits
Enterprise pricing is available for teams of 500 or more agents, and volume discounts start at 15 agents and scale up to 40%.Read 2 Oct 2026 · vivantio.com
Licensing options
Vivantio supports named, concurrent and pooled licensing, with automatic subscription renewal described on its pricing page.Read 15 Oct 2026 · vivantio.com
Limit: customization and integrations
A Gartner reviewer said customization requires substantial trial and error and considered the available functionality and integrations insufficient for a fully competitive product.Read 15 Oct 2026 · gartner.com
Limit: interface and AI
A PCMag review syndicated by Yahoo described the interface as somewhat dated and noted the absence of truly autonomous AI agents.Read 15 Oct 2026 · tech.yahoo.com
Limit: performance
GetApp’s review summary mentions occasional slow page loads, lags and minor bugs, particularly with larger ticket volumes.Read 15 Oct 2026 · getapp.com
Limit: price for small teams
TechRadar judged the per-agent cost high for small installations and described the trial as controlled.Read 15 Oct 2026 · techradar.com
Limit: setup and learning curve
G2 reviewers report that dashboard setup can take time for beginners and may require outside help.Read 15 Oct 2026 · g2.com
Notable news: unified pricing
Vivantio announced on August 1, 2023 that it was replacing four product tiers with one platform offering access to all features.Read 15 Oct 2026 · vivantio.com
Praise: customization
Reviewers repeatedly praise the ability to tailor workflows, forms and processes to their organization.Read 15 Oct 2026 · trustradius.com
Praise: support
GetApp’s review analysis reports that users commonly describe Vivantio support as responsive, prompt and helpful.Read 15 Oct 2026 · getapp.com
Price model
The published price band is $49–$99 per agent per month when billed annually, with every feature included.Read 15 Oct 2026 · vivantio.com
Product purpose
Vivantio is a service management platform for IT, customer service, HR, facilities and other service teams.Read 2 Oct 2026 · vivantio.com
Rating on Capterra
4.3 out of 5 from 178 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 295 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.2 out of 5 from 11 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.3 out of 5 from 178 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.3 out of 5 from 178 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
7.4 out of 10 from 3 reviewsRead 15 Oct 2026 · trustradius.com
Reporting
Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data.Read 15 Oct 2026 · vivantio.com
Security certifications
Vivantio states that it holds ISO 27001 certification and produces a SOC 2 Type 2 report; its pricing page also lists HIPAA and Cyber Essentials+.Read 15 Oct 2026 · vivantio.com
Self-service
A branded, multi-tenant portal lets users search answers, log incidents and submit requests from any device.Read 15 Oct 2026 · vivantio.com

Plans and prices

Vivantio $49 a month Published price range is $49–$99 per agent per month, billed annually; end users are free. All features included · ITSM, AI, automation, CRM, assets and reporting · Self-service portal and knowledge management · 600+ integrations and full API access · Named, concurrent and pool licensing Read 20 Sep 2026 · vivantio.com
End users Free self-service portal users, requestors and customers require no licence Read 2 Oct 2026 · vivantio.com
Vivantio Platform $4,999 a month per agent, billed annually all features · 600+ integrations · full API · end users free · named, concurrent or pool licensing Read 15 Oct 2026 · vivantio.com

Every Vivantio plan and price →

Strong points and limits

Strong points

  • ITIL 4-aligned incident, problem, change, and request management
  • No-code workflows cover tickets and approvals
  • More than 600 built-in integrations
  • Full API access at every price point
  • End users require no licence

Limits

  • No free plan
  • Starts at $49 per agent per month, billed annually
  • Enterprise pricing is for teams of 500 or more agents

Who it suits

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal. Teams with regulatory deployment requirements can consider its on-premise option.

Verdict

Vivantio combines IT service management with workflows, assets, integrations, and service portals for other departments. Its annual per-agent starting price and lack of a free plan are important considerations.

Where Specifiction places it

Alternatives to VivantioAll alternatives →