Skip to content
SPECIFICTION
Get listed

Znuny

znuny.org

From $374.92/mo Free plan WebLinuxAPISelf-hosted
Visit znuny.org
Spec score 9.1 #7 of 101 in Help desk software

What it is

Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.

Spec sheet

Purpose
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support.Read 8 Oct 2026 · znuny.com
Deployment
Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting.Read 8 Oct 2026 · znuny.com
Free plan
YesRead 20 Sep 2026 · znuny.org
Integrations
The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services.Read 8 Oct 2026 · znuny.com
Security
Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification.Read 8 Oct 2026 · znuny.com
Compliance
Znuny says it has SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR.Read 8 Oct 2026 · znuny.com
Support
Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times.Read 8 Oct 2026 · znuny.com
Headquarters
Berlin, GermanyRead 28 Sep 2026 · znuny.org
Founded
2013Read 28 Sep 2026 · znuny.org
API access
YesRead 20 Sep 2026 · znuny.org
Automation
Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes.Read 8 Oct 2026 · znuny.com
Customer portal
YesRead 20 Sep 2026 · znuny.org
Customization
Znuny offers over 2,000 configuration options, flexible dynamic fields, modular architecture, and access to its open-source code.Read 8 Oct 2026 · znuny.com
Help center
YesRead 20 Sep 2026 · znuny.org
Hosting
Znuny offers dedicated managed hosting with a test system, daily backups, monitoring, certified data centers, and no user-based pricing.Read 8 Oct 2026 · znuny.com
Knowledge and self-service
The product includes knowledge management and a self-service portal to help customers resolve common questions.Read 8 Oct 2026 · znuny.com
Organization
The project site identifies Znuny GmbH as responsible for the site's content and lists its headquarters in Berlin, Germany.Read 8 Oct 2026 · znuny.org
Release support
The current LTS release receives extended security and bug-fix maintenance, while stable releases receive newer features on a regular cadence.Read 8 Oct 2026 · download.znuny.org
Shared inbox
YesRead 20 Sep 2026 · znuny.org
SLA management
YesRead 20 Sep 2026 · znuny.org
Ticket automation
YesRead 20 Sep 2026 · znuny.org
Ticket channels
It brings customer portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows.Read 8 Oct 2026 · znuny.com

Plans and prices

Znuny (open-source software) Free Open-source and free to use Read 8 Oct 2026 · znuny.com
Silver Hosting $799 a month Paid annually 250GB storage · 35 service requests · one time setup fee Read 8 Oct 2026 · znuny.com
Gold Hosting $1,419 a month Paid annually 500GB storage · 65 service requests · no setup fee Read 8 Oct 2026 · znuny.com
Platinum Hosting $3,169 a month Paid annually 750GB storage · unlimited service requests · no setup fee Read 8 Oct 2026 · znuny.com
Silver Support $4,499 a year $4,499/year 35 service requests · 4h max reaction time · 2 authorized support contacts Read 8 Oct 2026 · znuny.com
Gold Support $9,999 a year $9,999/year 65 service requests · 2h max reaction time · 3 authorized support contacts Read 8 Oct 2026 · znuny.com
Platinum Support $28,999 a year $28,999/year Unlimited service requests · 0.5h max reaction time · 5 authorized support contacts Read 8 Oct 2026 · znuny.com

Every Znuny plan and price →

Strong points and limits

Strong points

  • Free open-source software.
  • Automation covers routing, escalation, and state management.
  • Supports portal, email, phone, APIs, and monitoring tools.
  • More than 2,000 configuration options.
  • Available on premise, customer cloud, or managed hosting.

Limits

  • Paid hosting starts at $799 a month, billed annually.
  • Support plans start at $4,499 a year.
  • Extensive configuration may require planning.

Who it suits

Znuny suits service teams that need configurable ticket workflows across customer support and IT. Organizations can choose self-managed deployment or paid hosting and support.

Verdict

Znuny combines broad ticket workflows, automation, self-service, and customization in a free open-source platform. Teams that want managed hosting or defined support can choose paid plans, with hosting and support costs listed separately.

Where Specifiction places it

Alternatives to ZnunyAll alternatives →