Vivantio vs Vtiger Help Desk

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.

Vtiger Help Desk is a customer support tool for managing cases and team workflows. It includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Case creation, assignment, and resolution can be automated, while insights cover resolution time, workload, satisfaction ratings, and other metrics. Teams can coordinate with @mentions, co-owners, internal tickets, and work orders. The free plan allows up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. A 15-day trial is available without a credit card. Paid plans are listed from $12 per user per month when billed annually; the pricing information also gives a starting price of INR 840 per user per month. Pricing can be viewed monthly or yearly, with yearly pricing saving up to 34%. Mobile apps are available for iPhone, iPad, and Android. Vtiger lists integrations with more than 500 business applications and links to Security Center and GDPR Readiness information.