iET Enterprise Service Management vs InvGate Service Desk

iET Enterprise Service Management helps mid-size and large enterprises digitize service processes across departments. Organizations can reuse iET ITSM processes and applications for administration, customer service, and supplier management. Listed applications include service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be adapted in iET Developer Studio, while iET Integration Center connects third-party data such as HR, materials logistics, and purchasing information. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based views. The technology list covers a responsive web client, a Microsoft .NET Framework smart client, MS SQL and Oracle databases, and web services, XML, and JSON exchange. An API and iOS and Android mobile integration are listed. Security includes two-factor authentication with time-based one-time passwords and hash-based passwords. Edge, Firefox, and Chrome are supported. Deployment is available both ways, and pricing comes from sales on request.

InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.