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SPECIFICTION
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Marval MSM

marval.global

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Spec score 7.2 #20 of 29 in Enterprise Service Management Software

Spec sheet

Purpose
Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.Read 9 Oct 2026 · marval.global
Product
Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.Read 10 Oct 2026 · marval.global
Deployment
Marval says its service management solutions are available in the cloud or on premise.Read 10 Oct 2026 · marval.global
API
The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples.Read 10 Oct 2026 · marval.global
Integrations
The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations.Read 10 Oct 2026 · marval.global
Support
The product page lists staff training, and the integration page describes a virtual agent that answers common service requests 24/7.Read 10 Oct 2026 · marval.global
Founded
1989Read 28 Sep 2026 · marval.global
Maker
Marval says it was founded in 1989 and has worked in service management for over 37 years.Read 10 Oct 2026 · marval.global
Assets and reporting
The suite lists service asset management, CMDB, stock control, outage tracking, dashboards, analytics, and continual service improvement.Read 9 Oct 2026 · marval.global
Company history
Marval says it was founded in 1989 and that it was an original co-author of ITIL.Read 9 Oct 2026 · marval.global
Configuration
The platform includes a visual, drag-and-drop request designer for configuring requests.Read 10 Oct 2026 · marval.global
Core features
Its listed capabilities include incident, request, problem, and change management, service reporting, asset management, a service catalogue, and risk assessment tools.Read 10 Oct 2026 · marval.global
Enterprise use
MSM supports service management across IT, HR, shared services, facilities, estates, and risk and compliance.Read 10 Oct 2026 · marval.global
Performance
Marval says the rewritten MSM backend cuts request load times by 75% or more and includes high availability and load balancing as standard.Read 10 Oct 2026 · marval.global
Security and data residency
Marval describes MSM as sovereign-first and says data can be deployed in a chosen region under the customer's jurisdiction.Read 10 Oct 2026 · marval.global
Security controls
The product page lists intelligent security controls and describes the deployment as secure and scalable.Read 10 Oct 2026 · marval.global
Self-service and mobile
MSM includes web self-service and a mobile interface with offline synchronisation.Read 10 Oct 2026 · marval.global
Standards
The product page says MSM is compatible with ITIL and ISO/IEC 2000.Read 10 Oct 2026 · marval.global
Support and training
The MSM page lists staff training and says Marval works with customers on service improvement plans and ITSM good practice.Read 9 Oct 2026 · marval.global
Workflow and governance
MSM includes a dynamic workflow builder, risk assessment tools, supplier management, and service level management for SLAs, OLAs, and UCs.Read 9 Oct 2026 · marval.global

Where Specifiction places it

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