ManageEngine ServiceDesk Plus vs Marval MSM
ManageEngine ServiceDesk Plus
manageengine.com
Marval MSM
marval.globalSide by side
| Figure | ManageEngine ServiceDesk Plus | Marval MSM |
|---|---|---|
| Price from | $10/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 0 |
| Spec score · Enterprise Service Management Software | 8.9 (#4) | 7.2 (#20) |
| Spec score · IT Change Management Software | 8.9 (#8) | 7.2 (#32) |
| Spec score · IT SLA Management Software | 8.9 (#12) | 7.2 (#36) |
| Spec score · IT Help Desk Software | 8.9 (#13) | 7.2 (#40) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations. |
| Security controls | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. | The product page lists intelligent security controls and describes the deployment as secure and scalable. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Marval MSM
Marval MSM has no write-up on Specifiction yet; its figures are above.