Freshservice vs Jira
Freshservice
freshworks.com
Jira
atlassian.comSide by side
| Figure | Freshservice | Jira |
|---|---|---|
| Price from | $19/mo | $7.91/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 11 |
| Spec score · Enterprise Service Management Software | 9.1 (#1) | 9.1 (#2) |
| Spec score · IT Change Management Software | 9.1 (#3) | 9.1 (#5) |
| Spec score · IT Problem Management Software | 9.1 (#3) | 9.2 (#2) |
| Spec score · Self Service Software | 9.1 (#2) | 9.1 (#3) |
| Spec score · IT Help Desk Software | 9.1 (#4) | 9.1 (#8) |
| Spec score · AI IT Service Desk Software | 9.0 (#2) | 9.1 (#1) |
| Spec score · IT Service Catalog Software | 9.1 (#2) | 9.1 (#4) |
| Spec score · Configuration Management Database | 9.0 (#3) | 9.0 (#5) |
| Spec score · IT Release Management Software | 8.9 (#4) | 9.1 (#2) |
| Spec score · IT Incident Management Software | 9.1 (#3) | 9.1 (#5) |
| Spec score · IT Knowledge Base Software | 9.0 (#6) | 9.0 (#8) |
| Spec score · IT Ticketing Systems | 9.2 (#3) | 9.2 (#6) |
| Spec score · AI IT Agents | 9.0 (#3) | 9.1 (#2) |
| Spec score · CMDB Software | 8.9 (#6) | 9.0 (#5) |
| Spec score · IT SLA Management Software | 9.0 (#8) | 9.2 (#3) |
| Spec score · IT Service Management - Midmarket Software | 9.1 (#5) | 9.2 (#4) |
| Spec score · ITSM Software | 9.1 (#6) | 9.2 (#4) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Security controls | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Paid from | 19 | 7.91 |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | Jira is a project management tool for teams that need to plan, organize, and track work. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.