ServiceCore

Spec sheet

Product

ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.Read 8 Oct 2026 · servicecore.app

Audience

The maker positions Standard for small and medium-sized service providers and describes the wider product as serving enterprise organizations and business units.Read 8 Oct 2026 · servicecore.app

Deployment

The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture.Read 8 Oct 2026 · servicecore.app

Integrations

Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping.Read 8 Oct 2026 · servicecore.app

Security

The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable.Read 8 Oct 2026 · servicecore.app

Support

Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form.Read 8 Oct 2026 · servicecore.app

Headquarters

Istanbul, TurkeyRead 28 Sep 2026 · servicecore.app

Assets and CMDB

It tracks hardware, software, and licenses and maps configuration item dependencies in a CMDB.Read 8 Oct 2026 · servicecore.app

Automation

The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer.Read 8 Oct 2026 · servicecore.app

Company history

The maker says ServiceCore grew from Educore, founded in 2000, and describes its experience as spanning back to 2000.Read 8 Oct 2026 · servicecore.app

Enterprise scope

Its service management capabilities can also support HR, finance, legal, and facilities teams, with multi-company and multi-tenant options.Read 8 Oct 2026 · servicecore.app

Licensing limit

ServiceCore requires a minimum of 10 technicians, and ESM sub-tenant technicians are licensed separately per tenant.Read 8 Oct 2026 · servicecore.app

Mobile

The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications.Read 8 Oct 2026 · servicecore.app

Reporting

Reporting includes real-time dashboards, SLA and performance reports, workload analytics, custom reports, and trend views.Read 8 Oct 2026 · servicecore.app

Service desk

It brings email, phone, chat, web, and social requests into one queue and includes incident, problem, change, request, knowledge, and SLA management.Read 8 Oct 2026 · servicecore.app

Plans and prices

Every ServiceCore plan and price →

Where Specifiction places it

• Enterprise Service Management Software#19 of 297.3
• IT Service Management - Enterprise Software#15 of 227.4
• IT Problem Management Software#30 of 397.3