Tech riderRev. 20 Sept 2026
Request Tracker
- 1Runs onAPI
- 2CostsNot stated by the maker
- 3SLA managementYes
- 4Help centerYes
- 5Ticket automationYes
- 6Customer portalYes
- 7API accessYes
6 lines stated Written from the maker's own pages: requesttracker.com, docs.bestpractical.com
Overview
Request Tracker is ranked #42 of 101 in help desk software on Specifiction, made by Request Tracker (Waltham, Massachusetts, United States). It runs on API.
Request Tracker plans and pricing
All plansRT Open Source Not published GNU GPL version 2 licensed · No usage charge docs.bestpractical.com · 20 Sept 2026
Compared on help desk software
- Free plan
- Yesrequesttracker.com
- SLA management
- Yesrequesttracker.com
- Help center
- Yesrequesttracker.com
- Ticket automation
- Yesrequesttracker.com
- Customer portal
- Yesrequesttracker.com
- API access
- Yesrequesttracker.com
Company
- Founded
- 2001requesttracker.com · 28 Sept 2026
- Headquarters
- Waltham, Massachusetts, United Statesrequesttracker.com · 28 Sept 2026
Best Request Tracker alternatives
See all 20 All accessCh 01 Chatwoot Free planFree trialAndroid from $19/mo9.1 All accessCh 02 Vtiger Help Desk Free planFree trialAndroid from $12/mo8.9 All accessCh 03 Desk365 Free planFree trialAndroid from $12/mo8.6 All accessCh 04 Intercom Free trialAndroidiOS from $19/mo8.5 All accessCh 05 Help Scout Free planFree trialAPI from $25/mo8.5 All accessCh 06 Freshdesk Free planAPI from $19/mo8.3
Where it ranks on Specifiction
- Best Help Desk Software in 2026#42 of 101
- Best IT Help Desk Software in 2026#39 of 49
Is Request Tracker yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- requesttracker.com/request-tracker/· checked 28 Sept 2026
- docs.bestpractical.com/rt/6.0.0/README.html· checked 20 Sept 2026