Best Request Tracker Alternatives in 2026
Updated
20 tools from help desk software ranked against Request Tracker on the same published basis.
- 1Request Tracker vs Chatwoot
- 2Request Tracker vs Vtiger Help Desk
- 3Request Tracker vs Desk365
- 4Request Tracker vs Intercom
- 5Request Tracker vs Help Scout
- 6Request Tracker vs Freshdesk
- 7Request Tracker vs Jitbit Helpdesk
- 8Request Tracker vs LiveAgent
- 9Request Tracker vs Comm100 Contact Center
- 10Request Tracker vs Zoho Desk
- 11Request Tracker vs Odoo Helpdesk
- 12Request Tracker vs Vivantio
- 13Request Tracker vs Kustomer
- 14Request Tracker vs Re:amaze
- 15Request Tracker vs ManageEngine SupportCenter Plus
- 16Request Tracker vs Trengo
- 17Request Tracker vs Salesforce Service Cloud
- 18Request Tracker vs FreeScout
- 19Request Tracker vs ProProfs Help Desk
- 20Request Tracker vs Teamwork Desk
Request Tracker alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Chatwoot | 9.1 | Free plan | $19/mo | Android, API, iOS, Linux, self-hosted, Web |
| 2 | Vtiger Help Desk | 8.9 | Free plan | $12/mo | Android, API, iOS |
| 3 | Desk365 | 8.6 | Free plan | $12/mo | Android, API, iOS, Web |
| 4 | Intercom | 8.5 | No | $19/mo | Android, iOS, Web |
| 5 | Help Scout | 8.5 | Free plan | $25/mo | API |
| 6 | Freshdesk | 8.3 | Free plan | $19/mo | API |
| 7 | Jitbit Helpdesk | 8.3 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 8 | LiveAgent | 8.2 | No | $15/mo | API |
| 9 | Comm100 Contact Center | 8.2 | No | $27/mo | Android, API, iOS, Mac, self-hosted, Web, Windows |
| 10 | Zoho Desk | 8.0 | Free plan | ₹420/mo | API |
| 11 | Odoo Helpdesk | 7.9 | Free plan | — | API |
| 12 | Vivantio | 7.7 | No | $49/mo | API, self-hosted, Web |
| 13 | Kustomer | 7.7 | No | — | Android, API, iOS, Web |
| 14 | Re:amaze | 7.7 | No | $29/mo | Android, API, iOS, Web |
| 15 | ManageEngine SupportCenter Plus | 7.6 | Free plan | $100/mo | API |
| 16 | Trengo | 7.6 | No | €299/mo | Android, API, iOS, Mac, Web, Windows |
| 17 | Salesforce Service Cloud | 7.5 | No | $25/mo | API |
| 18 | FreeScout | 7.5 | Free plan | Free | API |
| 19 | ProProfs Help Desk | 7.5 | Free plan | $29.99/mo | API |
| 20 | Teamwork Desk | 7.4 | No | $9.50/mo | API |
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Questions about Request Tracker alternatives
What is the best alternative to Request Tracker?
Chatwoot, number 1 in help desk software with a score of 9.1 out of 10. The others here: Vtiger Help Desk, Desk365, Intercom and 16 more.
What is the best free alternative to Request Tracker?
Chatwoot is the best-ranked alternative with a free plan. 10 of the 20 alternatives here publish a free plan on their own pricing pages.
Is there an open-source alternative to Request Tracker?
Yes: Chatwoot.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.