Alternatives to Request Tracker

Alloy Navigator

Alloy Navigator suits IT service teams that need service workflows alongside asset management.

Freshservice

It suits IT teams handling service desk, asset and IT operations work.

GLPI

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Zammad suits customer service, IT support, and operations teams that need to manage requests across channels.

osTicket

osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves.

Znuny

Znuny suits service teams that need configurable ticket workflows across customer support and IT.

SolarWinds Service Desk

Service Desk suits teams managing IT incidents, assets, configuration records, and changes in a cloud platform.

Web Help Desk

Web Help Desk suits IT teams that need ticket routing alongside asset tracking, a knowledge base, configurable SLAs, and reporting.

It suits organizations needing ticket queues, customer portals, service management automation, and corporate security workflows.

It suits organizations managing service requests and changes across IT and non-IT departments.