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Infraon ITSM

infraon.io

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Spec score 8.1 #18 of 39 in IT Problem Management Software

Spec sheet

Purpose
Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform.Read 5 Oct 2026 · infraon.io
Intended users
Infraon describes its ITSM product as a fit for SaaS teams managing rising ticket volumes, requests, product issues, changes, and SLA commitments.Read 5 Oct 2026 · infraon.io
Deployment
Infraon ITSM supports cloud, full on-premise, and hybrid deployment options.Read 5 Oct 2026 · infraon.io
Trial
The product page offers a 14-day free trial with full platform access and no credit card required.Read 5 Oct 2026 · infraon.io
Integrations
Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors.Read 5 Oct 2026 · infraon.io
Support
The pricing page lists 24/7 support for the Enterprise plan.Read 5 Oct 2026 · infraon.io
Headquarters
Bengaluru, IndiaRead 23 Sep 2026 · infraon.io
AI ticketing
The product says it converts 96% of support emails into fully formed, correctly routed tickets automatically.Read 5 Oct 2026 · infraon.io
Asset visibility
The product tracks cloud resources, endpoints, software assets, and service dependencies through a centralized CMDB.Read 5 Oct 2026 · infraon.io
Change management
Change workflows support risk-based approvals and CAB reviews, and can flag overlapping changes.Read 5 Oct 2026 · infraon.io
Incident routing
It offers GenAI-led ticket routing, automated escalation, and live asset tracking for incident resolution.Read 5 Oct 2026 · infraon.io
Security and compliance
The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards, and says it logs actions and provides audit trails.Read 5 Oct 2026 · infraon.io
Self-service
Its self-service portal includes AI-supported search for knowledge articles and guided solutions.Read 5 Oct 2026 · infraon.io

Plans and prices

Essential $19 a month $19.00 per user/monthly; $57.00/month for 3 users Incident Management · Email to Incident · Self-Service Portal · Standard SLA Management · Workflow Automator · Knowledge Base Read 5 Oct 2026 · infraon.io
Standard $47 a month $47.00 per user/monthly; $141.00/month for 3 users All Essential features · Request Management · Multiple SLA Profiles · Marketplace Access for 3rd Party Integrations · Custom Service Request Templates Read 5 Oct 2026 · infraon.io
Professional $57 a month $57.00 per user/monthly; $171.00/month for 3 users All Standard features · Problem Management · Release Management · Change Management · AI-assisted Knowledge Base Creation · Collaboration Channels for Change, Problem & Release Read 5 Oct 2026 · infraon.io
Enterprise Priced on request Contact us For organizations focusing on end-to-end Asset and IT Service Management · Bulk discount · 24/7 support · Customizations Read 5 Oct 2026 · infraon.io

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