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HaloITSM

haloitsm.com

From £33/mo Free trial WebWindowsiOSAndroidAPISelf-hosted
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Spec score 9.1 #4 of 60 in IT Knowledge Base Software

What it is

HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.

Spec sheet

What it does
HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations.Read 15 Oct 2026 · haloitsm.com
Purpose
HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.Read 7 Oct 2026 · usehalo.com
Trial
Halo offers a free 30-day trial with all features and modules included and no credit card required.Read 7 Oct 2026 · usehalo.com
API
Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API.Read 7 Oct 2026 · usehalo.com
Integrations
Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools.Read 15 Oct 2026 · usehalo.com
Compliance
Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant.Read 7 Oct 2026 · usehalo.com
Headquarters
Suffolk, United KingdomRead 28 Sep 2026 · haloitsm.com
Company
Halo describes itself as a UK-based software company founded and based in Suffolk.Read 7 Oct 2026 · usehalo.com
AI capabilities
AI functions include ticket triage, summarisation, categorisation, emotion analysis, virtual-agent support and knowledge creation, included in the standard platform.Read 15 Oct 2026 · haloitsm.com
API extensibility
The API documentation says integrations can perform anything available in the web application and supports building apps and extensions.Read 15 Oct 2026 · haloitsm.com
Asset management
The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items.Read 15 Oct 2026 · haloitsm.com
Change control
Change-management tools track, plan and standardise organisational changes and their deadlines.Read 15 Oct 2026 · haloitsm.com
Change management
Change management includes approval flows, CAB reviews, risk checks, change calendars, implementation plans, and rollback steps.Read 7 Oct 2026 · usehalo.com
Cloud hosting
Halo says its cloud applications run on Amazon Web Services and identifies six AWS regions: London, North Virginia, Frankfurt, Montreal, Cape Town, and Sydney.Read 7 Oct 2026 · usehalo.com
CMDB and assets
Halo brings assets, configuration items, services, users, and their relationships into one view, with discovery and integrations to update data.Read 7 Oct 2026 · usehalo.com
Company legal name
The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited.Read 15 Oct 2026 · lei.bloomberg.com
Company ownership
Gartner Peer Insights describes Halo as a private company founded in 1994 with headquarters in Stowmarket, United Kingdom and 51–200 employees.Read 15 Oct 2026 · gartner.com
Company profile
LinkedIn lists HaloITSM in information technology and services, headquartered in Stowmarket, England, with 201–500 employees and a 1994 founding year.Read 15 Oct 2026 · linkedin.com
Database requirement
On-premises deployments require Microsoft SQL Server 2016 or later, with compatibility level 130 or higher and JSON support.Read 15 Oct 2026 · usehalo.com
Documentation
The official guide library includes administrator guides for actions, agents, custom fields, tickets, stock, self-service, services, SLAs, statuses and views, plus reporting and AI guides.Read 15 Oct 2026 · usehalo.com
Incident management
The platform provides ITIL 4 incident categorisation, prioritisation, escalation, resolution and closure workflows, with AI triage and SLA tracking.Read 15 Oct 2026 · usehalo.com
Licence
Halo's terms grant a limited internal-use subscription and prohibit copying, reverse engineering, derivative works, sublicensing and source-code discovery, indicating proprietary software.Read 15 Oct 2026 · usehalo.com
Limit: configuration complexity
Capterra reviewers say the broad feature set and configuration options can make implementation complicated and require more training.Read 15 Oct 2026 · capterra.com
Limit: mobile app
A Google Play reviewer reports that many functions open the web app, tickets may crash or hang from notifications, and text fields are difficult to use for longer entries.Read 15 Oct 2026 · play.google.com
Limit: performance and support
Gartner reviewers mention occasional sluggish performance and one critical review describes support as slow.Read 15 Oct 2026 · gartner.com
Limit: reporting and knowledge base
Reviewers report that custom reporting can require SQL knowledge and that knowledge-base lifecycle, feedback and dashboard capabilities are limited.Read 15 Oct 2026 · trustradius.com
Mobile app
The Android app lets agents view and action tickets, access teams and customers, search Halo and receive notifications, while linking to the web app for other functions.Read 15 Oct 2026 · play.google.com
Praise: flexibility and support
G2 reviewers repeatedly praise the clean interface, extensive customisation, responsive support and frequent product improvements.Read 15 Oct 2026 · g2.com
Praise: self-service and integrations
TrustRadius reviewers repeatedly praise the self-service portal, effective ticketing, app integrations, change management and value for money.Read 15 Oct 2026 · trustradius.com
Pricing terms
The pricing page says the standard price is per agent, features are included, and onboarding packages are required at a bespoke cost based on scope.Read 7 Oct 2026 · usehalo.com
Rating on Capterra
4.7 out of 5 from 44 reviews.Read 15 Oct 2026 · capterra.com
Rating on Chrome Web Store
5.0 out of 5 from 6 ratings for the HaloITSM Advanced Search extension.Read 15 Oct 2026 · chromewebstore.google.com
Rating on G2
4.8 out of 5 from 22 reviews.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.7 out of 5 from 237 ratings.Read 15 Oct 2026 · gartner.com
Rating on GetApp
4.7 out of 5 from 43 reviews.Read 15 Oct 2026 · getapp.co.uk
Rating on Google Play
2.7 out of 5 from 43 reviews.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
4.7 out of 5 from 44 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
9.5 out of 10 from 15 reviews and ratings.Read 15 Oct 2026 · trustradius.com
Reporting
Included reporting capabilities cover custom reports, dashboards, scheduled reports, SLA and KPI reporting, real-time widgets and data export.Read 15 Oct 2026 · usehalo.com
REST API
The public REST API uses OAuth2, JSON payloads and bearer access tokens; the web application itself is driven by the API, and applications require a client ID and secret or redirect URI.Read 15 Oct 2026 · haloitsm.com
Security certifications
Halo reports ISO 27001 information-security and ISO 27701 privacy-management certifications earned in March 2023.Read 15 Oct 2026 · halo.com
Security incident
Halo's ESG report says a November 2023 breach affected employee and contractor personal information; systems were taken offline and the incident was contained by December 2023.Read 15 Oct 2026 · halo.com
Self-hosting
Halo supports on-premises deployment as well as public-cloud and private-cloud operating models.Read 15 Oct 2026 · atv.peoplecert.org
Service catalogue
HaloITSM provides a self-service portal where users can find and request services, with automated fulfilment and virtual-agent features.Read 15 Oct 2026 · haloitsm.com
Supported server OS
The current prerequisites list Microsoft Windows Server 2016, 2019, 2022 or 2025.Read 15 Oct 2026 · usehalo.com
System requirements
On-premises deployments require 32-bit or 64-bit servers, at least 2 GHz dual or quad-core processors and 8 GB RAM per application or database server.Read 15 Oct 2026 · usehalo.com
Who it's for
Halo presents its ITSM product for IT teams and says its platform serves customers including public sector, education, financial services, and healthcare organisations.Read 7 Oct 2026 · usehalo.com

Plans and prices

HaloITSM public-sector listing £33 a month per licence full access · personal support · 30-day trial · educational discount available Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk
All-inclusive ITSM software (G2 listing) £40 a month starting price shown by G2 Read 15 Oct 2026 · g2.com
HaloITSM £66 a month annually; per agent, per month one price with all features included · named or concurrent licences · end users and portal customers free · onboarding package required at bespoke cost Read 7 Oct 2026 · usehalo.com
Halo all-in-one platform £69 a month billed annually; per agent all features, modules and integrations included · named or concurrent licensing · end users free · onboarding package required Read 15 Oct 2026 · usehalo.com
Halo Enterprise Package Price not published annual fixed fee unlimited licenses · funded implementation Read 15 Oct 2026 · usehalo.com

Every HaloITSM plan and price →

Strong points and limits

Strong points

  • 1,000+ out-of-the-box reports
  • No-code query builder
  • 30-day trial includes all features
  • End users and portal customers are free
  • Web, mobile, API, and self-hosted options

Limits

  • No free plan
  • Onboarding package has bespoke cost
  • Standard price is per agent and billed annually

Who it suits

It suits IT teams managing service requests, incidents, changes, assets, and reporting. The listed customer sectors include public sector, education, financial services, and healthcare.

Verdict

HaloITSM covers core service-management workflows alongside asset views and extensive reporting. The standard plan includes all features, but buyers should account for per-agent annual billing and required onboarding.

Where Specifiction places it

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