OpenText Service Management

OpenText Service Management is a paid service-management product for Android, iOS, and the web. It provides a service catalog, employee portal, knowledge base, workflow automation, and asset management. Listed capabilities include risk assessment, approval workflows, a change calendar, emergency changes, change audit trails, and CMDB linking. The product supports non-IT departments and is offered for both hosted and self-managed deployment. OpenText lists two SaaS offerings: Service Management Express and Service Management Premium. Both use custom pricing and state 99.9% SLA uptime. There is no free plan, and pricing is available on request. The product is therefore positioned for organizations coordinating employee-facing services, workflow approvals, assets, and controlled changes across departments. OpenText was founded in 1991 and is headquartered in Waterloo, Ontario, Canada. Buyers can evaluate the two named SaaS plans against their preferred deployment approach and required service-management functions, while keeping in mind that the listed plan prices are not provided publicly.

It suits organizations managing service requests and changes across IT and non-IT departments. Teams needing catalogs, employee portals, knowledge, assets, approvals, and CMDB links can consider it.