Best OpenText Service Management Alternatives in 2026
Updated
20 tools from IT SLA management software ranked against OpenText Service Management on the same published basis.
- 1OpenText Service Management vs Lansweeper
- 2OpenText Service Management vs Desk365
- 3OpenText Service Management vs KIX
- 4OpenText Service Management vs Web Help Desk
- 5OpenText Service Management vs GLPI
- 6OpenText Service Management vs Jitbit Helpdesk
- 7OpenText Service Management vs Matrix42 FastViewer
- 8OpenText Service Management vs Znuny
- 9OpenText Service Management vs Effigate
- 10OpenText Service Management vs iTop
- 11OpenText Service Management vs SlaMetric
- 12OpenText Service Management vs Alemba Service Manager
- 13OpenText Service Management vs Alloy Navigator
- 14OpenText Service Management vs Chronodesk
- 15OpenText Service Management vs Freshservice
- 16OpenText Service Management vs Zammad
- 17OpenText Service Management vs FreeITSM
- 18OpenText Service Management vs InvGate Service Desk
- 19OpenText Service Management vs SmartSuite Enterprise Service Desk
- 20OpenText Service Management vs SolarWinds Service Desk
OpenText Service Management alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 7.9 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.6 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | KIX | 7.6 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | Web Help Desk | 7.6 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 5 | GLPI | 7.5 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 6 | Jitbit Helpdesk | 7.4 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 7 | Matrix42 FastViewer | 7.4 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 8 | Znuny | 7.1 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 9 | Effigate | 7.0 | No | $79/mo | API, Linux, Mac, Web, Windows |
| 10 | iTop | 7.0 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 11 | SlaMetric | 7.0 | Free plan | Free | Web |
| 12 | Alemba Service Manager | 6.9 | Android, API, iOS, self-hosted, Web, Windows | ||
| 13 | Alloy Navigator | 6.9 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 14 | Chronodesk | 6.9 | No | $15/mo | Android, iOS, Web |
| 15 | Freshservice | 6.9 | No | $19/mo | Android, API, iOS, Web |
| 16 | Zammad | 6.9 | €7/mo | API, Linux, self-hosted, Web | |
| 17 | FreeITSM | 6.8 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 18 | InvGate Service Desk | 6.8 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 19 | SmartSuite Enterprise Service Desk | 6.8 | No | $15/mo | Android, API, iOS, Web |
| 20 | SolarWinds Service Desk | 6.8 | No | $39/mo | Android, API, iOS, Web |
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Questions about OpenText Service Management alternatives
What is the best alternative to OpenText Service Management?
Lansweeper, number 1 in IT SLA management software with a score of 7.9 out of 10. The others here: Desk365, KIX, Web Help Desk and 16 more.
What is the best free alternative to OpenText Service Management?
Lansweeper is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.