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SPECIFICTION
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osTicket

osticket.com

From $12/mo Free plan WebAPISelf-hosted
Visit osticket.com
Spec score 8.1 #42 of 101 in Help desk software

What it is

osTicket is an open-source support ticketing system that routes inquiries arriving by email, web forms or API. Ticket filters can create tickets automatically and direct requests to departments or agents, with options to reject, assign or send canned responses. Custom fields, forms and lists let teams collect details for specific help topics. Agents can create tasks linked to tickets or independently; a ticket cannot be closed while a related task remains incomplete. The documented API uses XML or JSON over HTTP, but supports ticket creation only. osTicket is a platform-independent web application that can be self-hosted. Its installation requirements list Apache, LiteSpeed or IIS, PHP 8.2–8.4, and MySQL 5.5 or later. Administrators can require multifactor authentication for agents, though agents are not required to enable it by default. The open-source download is listed at free and includes email integration and community support. Cloud hosting starts at $12 a month and includes a 30-day free trial. Paid training and support options are also listed.

Spec sheet

Product
osTicket is an open-source support ticketing system that routes inquiries created via email, web forms, and API.Read 11 Oct 2026 · osticket.com
Free plan
YesRead 20 Sep 2026 · osticket.com
Security
Administrators can require multifactor authentication for agents; by default agents are not required to enable it.Read 11 Oct 2026 · docs.osticket.com
API access
YesRead 20 Sep 2026 · osticket.com
API limit
The documented API uses XML or JSON over HTTP and currently supports ticket creation only.Read 11 Oct 2026 · docs.osticket.com
Cloud hosting
SupportSystem advertises managed hosting with 99.9% guaranteed uptime and a 30-day trial without a credit card or commitment.Read 11 Oct 2026 · osticket.com
Commercial support
Commercial support includes unlimited incidents, proactive update and patch support, and access to osTicket developers.Read 11 Oct 2026 · osticket.com
Custom forms
Custom fields, forms, and lists can collect information on tickets and can be configured for specific help topics.Read 11 Oct 2026 · osticket.com
Customer portal
The customer portal archives support requests and responses online and provides a knowledge base for self-service.Read 11 Oct 2026 · osticket.com
Help center
YesRead 20 Sep 2026 · osticket.com
Installation requirements
The installation documentation lists Apache, LiteSpeed, or IIS, PHP 8.2–8.4, and MySQL 5.5 or later as server requirements.Read 11 Oct 2026 · docs.osticket.com
Integration
The FAQ describes osTicket as a platform-independent web application that integrates with email, and the homepage says inquiries can arrive through email, web forms, and API.Read 11 Oct 2026 · osticket.com
SLA management
SLA plans track ticket due dates, issue overdue alerts, and support priority escalation; the features page says users can create unlimited SLA plans.Read 11 Oct 2026 · osticket.com
Tasks
Agents can create tasks associated with tickets or independently, and ticket-related tasks prevent ticket closure until completed.Read 11 Oct 2026 · osticket.com
Ticket automation
YesRead 20 Sep 2026 · osticket.com
Ticket intake
Its ticket filters can automate ticket creation and route incoming tickets to departments or agents, with actions such as rejection, assignment, or canned responses.Read 11 Oct 2026 · osticket.com

Plans and prices

Open Source Free Download Free Email integration · community support Read 11 Oct 2026 · osticket.com
Cloud-hosted $12 a month Starting at $12/agent/mo No installation required · 30-day free trial · hosted by SupportSystem Read 11 Oct 2026 · osticket.com
4-hour Training and Onboarding Session via Zoom $999, paid once 4-hour session Training and onboarding session Read 11 Oct 2026 · osticket.com
osTicket Premium Business Support $12,500 a year $12,500/year Unlimited phone and email support · 1:00 am–5:00 pm US Central Time · 12-hour guaranteed response Read 11 Oct 2026 · osticket.com
osTicket Enterprise On-Call Support $25,000 a year $25,000/year Unlimited phone and email support · 24/7 on-call developer support · hosting infrastructure support · 6-hour guaranteed response Read 11 Oct 2026 · osticket.com
Virtual Appliance Priced on request Contact us for pricing Hosted by SupportSystem · customizable to fit your business needs Read 11 Oct 2026 · osticket.com

Every osTicket plan and price →

Strong points and limits

Strong points

  • Free open-source download listed at free.
  • Automates ticket creation and routing through filters.
  • Custom forms collect details for specific help topics.
  • Agents can link tasks to tickets.
  • Cloud-hosted plan starts at $12 a month.

Limits

  • The documented API supports ticket creation only.
  • Agents are not required to enable multifactor authentication by default.
  • Self-hosting requires specified web server, PHP, and MySQL versions.

Who it suits

osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves. It may also suit teams looking for hosted service, training or commercial support options.

Verdict

osTicket covers common ticket intake and routing needs, with both self-hosting and paid hosting listed. The API’s ticket-creation-only scope and installation requirements are worth weighing before deployment.

Where Specifiction places it

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