osTicket pricing
6 plans read from osticket.com
Open Source Free DownloadFree Email integration · community support Read 11 Oct 2026 · osticket.com
Cloud-hosted$12 a month Starting at $12/agent/moNo installation required · 30-day free trial · hosted by SupportSystem Read 11 Oct 2026 · osticket.com
4-hour Training and Onboarding Session via Zoom$999, paid once 4-hour sessionTraining and onboarding session Read 11 Oct 2026 · osticket.com
osTicket Premium Business Support$12,500 a year $12,500/yearUnlimited phone and email support · 1:00 am–5:00 pm US Central Time · 12-hour guaranteed response Read 11 Oct 2026 · osticket.com
osTicket Enterprise On-Call Support$25,000 a year $25,000/yearUnlimited phone and email support · 24/7 on-call developer support · hosting infrastructure support · 6-hour guaranteed response Read 11 Oct 2026 · osticket.com
Virtual AppliancePriced on request Contact us for pricingHosted by SupportSystem · customizable to fit your business needs Read 11 Oct 2026 · osticket.com
In short
- osTicket has a free plan (Open Source Free Download).
- A free trial is offered.
- Paid plans published: 4, from $12 a month.
- 1 plan is priced on request (Virtual Appliance).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Chatwoot | $19/mo | Yes | Yes |
| Odoo Helpdesk | $2.08/mo | Yes | Yes |
| Vtiger Help Desk | $12/mo | Yes | Yes |
| Front | $25/mo | No | Yes |
| Desk365 | $1/mo | Yes | Yes |
| Freshdesk | $19/mo | Yes | No |
| Znuny | $374.92/mo | Yes | No |
| HelpDesk | $19/mo | No | Yes |