Alternatives to ServiceCore

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

Ivanti Neurons for Enterprise Service Management

It suits enterprises extending service management into departments beyond IT, including HR, facilities, security, and project portfolio management.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

Alemba Service Manager

ASM suits large and mid-sized organizations with mature, governed service operations, particularly in the public sector and regulated industries.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Gfacility

Gfacility is aimed at IT, facility, and workplace teams seeking shared service management across departments.

SymphonyAI IT Service Management

It is aimed at growth enterprises needing more capability than lightweight tools, as well as enterprises and MSPs using multi-tenant service management.

HaloITSM

HaloITSM may suit organizations managing IT service work alongside requests from HR, Facilities, Finance or Legal.

This product suits IT teams that need to discover and track assets, licenses, costs, and related workflows.

iET Enterprise Service Management

It is intended for mid-size and large enterprises across industries that need service workflows beyond IT.

IFS Enterprise Service Management

IFS ESM is intended for businesses that manufacture, service, and manage complex assets.

EasyVista Service Manager

It is positioned for enterprise-scale IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare.

It suits organizations managing service requests and changes across IT and non-IT departments.