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SPECIFICTION
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Xurrent IMR

xurrent.com

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Spec score 7.7 #20 of 43 in IT Change Management Software

Spec sheet

Purpose
Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning.Read 30 Sep 2026 · xurrent.com
Trial
Xurrent advertises a 14-day free trial with full feature access and no credit card required.Read 30 Sep 2026 · xurrent.com
Integrations
Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab.Read 30 Sep 2026 · xurrent.com
Support
Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager.Read 30 Sep 2026 · xurrent.com
Headquarters
Santa Barbara, California, USARead 28 Sep 2026 · xurrent.com
AI features
Its AI features include alert correlation, root cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation.Read 30 Sep 2026 · xurrent.com
Alerting and escalation
The product supports custom alert routing and escalation policies at team or service level, with notifications through email, SMS, voice calls, Slack, Teams, and mobile push.Read 30 Sep 2026 · xurrent.com
Analytics
Incident reports can be downloaded by team, service, users, and tags in CSV or PDF format, and the API can be used to build custom reports.Read 30 Sep 2026 · xurrent.com
Data protection
Xurrent says customer data is stored in the region selected by the customer, encrypted at rest, and protected in transit, including internal service traffic using TLS 1.3.Read 30 Sep 2026 · xurrent.com
Integration behavior
Monitoring integrations can create incidents from alerts, while outgoing integrations can send incident updates or create tickets in connected tools such as Slack and Jira.Read 30 Sep 2026 · xurrent.com
Plan limits
Starter is limited to 5 users and 1 team; Growth to 50 users and 5 teams; Enterprise lists unlimited users and teams, while the Starter comparison specifies 12 months of data retention.Read 30 Sep 2026 · xurrent.com
Security certifications
Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report.Read 30 Sep 2026 · xurrent.com
Status pages
Status Pages provide real-time incident updates to customers and internal teams; pricing lists them as available on Growth as an add-on and included with Enterprise.Read 30 Sep 2026 · xurrent.com
Target users
Xurrent describes IMR as a platform for production teams, including SRE, DevOps, and IT teams.Read 30 Sep 2026 · xurrent.com

Plans and prices

Starter $6 a month $6 per user / month; yearly billing shows $5 per user / month Up to 5 users · 1 team · Up to 5 integrations · 12 months data retention · 100 call/SMS notifications per user/month in the USA, Canada and India; 25 elsewhere Read 30 Sep 2026 · xurrent.com
Growth $16 a month $16 per user / month; yearly billing shows $14 per user / month Up to 50 users · Up to 5 teams · Up to 25 integrations (5 per team) · Unlimited data retention · Unlimited call/SMS notifications Read 30 Sep 2026 · xurrent.com
Enterprise Priced on request Custom proposal to suit your needs Unlimited users and teams · Unlimited integrations · Unlimited data retention · 24x7 priority support and dedicated CSM Read 30 Sep 2026 · xurrent.com

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