Best Incident Management Software in 2026
Updated
In short: ITOC360 is ranked #1 of 27 as of 5 October 2026, ahead of PagerDuty and AlertOps. The best-ranked option with a free plan is PagerDuty. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.
Coordinating incident response involves more than raising an alert: teams may also need escalation, updates, and follow-up. Compare escalation policies and incident retention with audit logs, mobile apps, post-incident reviews, and status pages. Free-plan availability and paid-from pricing give additional details to weigh. ITOC360, PagerDuty, and AlertOps are among the software shown, alongside xMatters and incident.io. Consider which stages of response matter to your team and how you handle review afterward, then compare the listed features and plan details.
27 incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
27ranked
11free plans on this page
$0.03/molowest paid tier
5 Oct 2026last checked
Input list Incident Management Software 25 channels on this page · 79 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromEscalation policiesPost-incident reviewsStatus pagesMobile appsAudit logsIncident retention Spec sheet Score
01 ITOC360 Free planYesPaid from12/user/moEscalation policiesYesPost-incident reviewsYesStatus pagesYesMobile appsYesAudit logsYesIncident retentionnot stated 7/8spec lines stated 7.7
02 PagerDuty Free planYesPaid from21/user/moEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 7.7
03 AlertOps Free planYesPaid from10/user/moEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 7.6
04 xMatters Free planYesPaid from15/user/moEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 7.6
05 Grafana Cloud Application Observability Free planYesPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 1/8spec lines stated 7.5
06 incident.io Free planYesPaid from15/user/moEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 7.5
07 Spectate Free planYesPaid fromnot statedEscalation policiesNoPost-incident reviewsYesStatus pagesYesMobile appsYesAudit logsYesIncident retentionnot stated 6/8spec lines stated 7.5
08 DFIR-IRIS Free planYesPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsYesIncident retentionnot stated 2/8spec lines stated 7.3
09 FireHydrant Free planYesPaid fromnot statedEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 2/8spec lines stated 7.2
10 All Quiet Free planNoPaid from4.99/user/moEscalation policiesYesPost-incident reviewsYesStatus pagesYesMobile appsYesAudit logsYesIncident retentionnot stated 7/8spec lines stated 7.1
11 CrisisGo Free planYesPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 1/8spec lines stated 7.1
12 Everbridge Crisis Management Free planNoPaid fromnot statedEscalation policiesYesPost-incident reviewsYesStatus pagesnot statedMobile appsYesAudit logsYesIncident retentionnot stated 5/8spec lines stated 7.1
13 Rootly Free planNoPaid from20/user/moEscalation policiesYesPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 7.1
14 Xurrent IMR Free planNoPaid from5/user/moEscalation policiesYesPost-incident reviewsYesStatus pagesYesMobile appsYesAudit logsYesIncident retention12 days 8/8spec lines stated 7.1
15 Mutualink LNK360 Free plannot statedPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsYesAudit logsnot statedIncident retentionnot stated 1/8spec lines stated 6.8
16 Palo Alto Networks Cortex Cloud API Security Free plannot statedPaid fromnot statedEscalation policiesnot statedPost-incident reviewsYesStatus pagesnot statedMobile appsnot statedAudit logsYesIncident retentionnot stated 2/8spec lines stated 6.8
17 Veoci Free plannot statedPaid fromnot statedEscalation policiesYesPost-incident reviewsYesStatus pagesnot statedMobile appsYesAudit logsYesIncident retentionnot stated 4/8spec lines stated 6.8
18 AlertMedia Incident Management & Response Free planNoPaid fromnot statedEscalation policiesYesPost-incident reviewsYesStatus pagesnot statedMobile appsYesAudit logsYesIncident retentionnot stated 5/8spec lines stated 6.7
19 FIR (Fast Incident Response) Free plannot statedPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 0/8spec lines stated 6.7
20 RespondNow Free plannot statedPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsnot statedIncident retentionnot stated 0/8spec lines stated 6.7
21 DFIRe Free planYesPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesnot statedMobile appsnot statedAudit logsYesIncident retentionnot stated 2/8spec lines stated 6.6
22 TheHive Free planYesPaid fromnot statedEscalation policiesnot statedPost-incident reviewsYesStatus pagesnot statedMobile appsnot statedAudit logsYesIncident retentionnot stated 3/8spec lines stated 6.3
23 Incidental Free plannot statedPaid fromnot statedEscalation policiesnot statedPost-incident reviewsnot statedStatus pagesYesMobile appsnot statedAudit logsnot statedIncident retentionnot stated 1/8spec lines stated 6.2
24 BlackBerry AtHoc Free plannot statedPaid fromnot statedEscalation policiesYesPost-incident reviewsYesStatus pagesnot statedMobile appsYesAudit logsYesIncident retentionnot stated 4/8spec lines stated 6.1
25 Noggin Crisis & Incident Management Free plannot statedPaid fromnot statedEscalation policiesYesPost-incident reviewsYesStatus pagesnot statedMobile appsYesAudit logsnot statedIncident retentionnot stated 3/8spec lines stated 6.1
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Escalation policies | Post-incident reviews |
|---|---|---|---|---|---|---|---|---|
| 1 | ITOC360 | 7.7 | Free plan | $12/mo | Yes | 12 /user/mo | Yes | Yes |
| 2 | PagerDuty | 7.7 | Free plan | $233.33/mo | Yes | 21 /user/mo | Yes | — |
| 3 | AlertOps | 7.6 | Free plan | $8/mo | Yes | 10 /user/mo | Yes | — |
| 4 | xMatters | 7.6 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | — |
| 5 | Grafana Cloud Application Observability | 7.5 | Free plan | $0.03/mo | Yes | — | — | — |
| 6 | incident.io | 7.5 | Free plan | $15/mo | Yes | 15 /user/mo | Yes | — |
| 7 | Spectate | 7.5 | Free plan | — | Yes | — | No | Yes |
| 8 | DFIR-IRIS | 7.3 | Free plan | Free | Yes | — | — | — |
| 9 | FireHydrant | 7.2 | Free plan | $25/mo | Yes | — | Yes | — |
| 10 | All Quiet | 7.1 | No | $4.99/mo | No | 4.99 /user/mo | Yes | Yes |
| 11 | CrisisGo | 7.1 | No | $210/mo | Yes | — | — | — |
| 12 | Everbridge Crisis Management | 7.1 | No | — | No | — | Yes | Yes |
| 13 | Rootly | 7.1 | No | $20/mo | No | 20 /user/mo | Yes | — |
| 14 | Xurrent IMR | 7.1 | No | $6/mo | No | 5 /user/mo | Yes | Yes |
| 15 | Mutualink LNK360 | 6.8 | No | — | — | — | — | — |
| 16 | Palo Alto Networks Cortex Cloud API Security | 6.8 | No | — | — | — | — | Yes |
| 17 | Veoci | 6.8 | No | — | — | — | Yes | Yes |
| 18 | AlertMedia Incident Management & Response | 6.7 | No | — | No | — | Yes | Yes |
| 19 | FIR (Fast Incident Response) | 6.7 | Free plan | Free | — | — | — | — |
| 20 | RespondNow | 6.7 | Free plan | Free | — | — | — | — |
| 21 | DFIRe | 6.6 | No | — | Yes | — | — | — |
| 22 | TheHive | 6.3 | No | — | Yes | — | — | Yes |
| 23 | Incidental | 6.2 | No | — | — | — | — | — |
| 24 | BlackBerry AtHoc | 6.1 | No | — | — | — | Yes | Yes |
| 25 | Noggin Crisis & Incident Management | 6.1 | No | — | — | — | Yes | Yes |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which incident management software is ranked first on Specifiction?
ITOC360 is ranked #1 of 27 with a score of 7.7. PagerDuty is second and AlertOps third.
How many of these have a free plan?
11 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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