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AlertOps

alertops.com

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Spec score 9.4 #1 of 36 in Alert Management Software

What it is

AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.

Spec sheet

What it does
AlertOps is a SaaS incident alerting and notification platform that routes events to the right responders and manages escalation through resolution.Read 14 Oct 2026 · help.alertops.com
Purpose
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication.Read 30 Sep 2026 · alertops.com
Audience
AlertOps describes itself as built for multi-tool stacks, global teams, and incident response operations.Read 30 Sep 2026 · alertops.com
Trial
AlertOps says users can start a 14-day free trial of any paid plan without a credit card.Read 30 Sep 2026 · alertops.com
API
A public AlertOps API is documented through a Swagger UI endpoint for the v1 API.Read 14 Oct 2026 · api.alertops.com
Integrations
AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools.Read 14 Oct 2026 · help.alertops.com
Mobile apps
AlertOps provides iOS and Android apps for viewing, acknowledging, assigning, escalating, closing alerts, adding notes, and checking schedules.Read 14 Oct 2026 · help.alertops.com
Security
AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized.Read 30 Sep 2026 · alertops.com
Support
The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support.Read 14 Oct 2026 · alertops.com
Access controls
AlertOps lists SSO via SAML, OIDC, or Active Directory, enforced MFA, and role-based access control.Read 30 Sep 2026 · alertops.com
AI features
OpsIQ correlates signals, automates triage, generates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%.Read 30 Sep 2026 · alertops.com
Alert routing
Routing rules can use severity, service, source, groups, schedules, and notification methods to determine recipients.Read 14 Oct 2026 · help.alertops.com
Alerting and response
The platform provides multi-channel alerting, on-call scheduling, live call routing, automated escalations, and incident response from detection to resolution.Read 30 Sep 2026 · alertops.com
Analytics
The platform reports alert volume, MTTA, MTTR, incident lifecycles, operations dashboards, and downloadable reports.Read 14 Oct 2026 · alertops.com
Automation
Workflow Automation can automate remediation, escalation, and communication workflows end-to-end.Read 30 Sep 2026 · alertops.com
Availability claim
The company says its platform has 99.99% uptime and redundant delivery paths on its about page.Read 14 Oct 2026 · alertops.com
Company facts
LinkedIn lists AlertOps as privately held, founded in 2019, headquartered in Bloomingdale, Illinois, with 51–200 employees and an additional Chennai office.Read 14 Oct 2026 · linkedin.com
Custom extensibility
Custom systems can connect through webhooks, email integrations, or REST API calls.Read 14 Oct 2026 · help.alertops.com
Data protection
AlertOps says customer data is encrypted at rest with AES-256 and in transit with HTTPS/TLS.Read 30 Sep 2026 · alertops.com
Documentation
The help center contains onboarding, concepts, scheduling, integrations, mobile, settings, billing, and product-update articles with dated revisions.Read 14 Oct 2026 · help.alertops.com
Escalations
Escalation policies define notification order, wait times, acknowledgment handling, and movement from primary to secondary or manager responders.Read 14 Oct 2026 · help.alertops.com
Incident workflow
Its documented flow is event ingestion, smart routing, on-call lookup, escalation, multi-channel delivery, and integration processing.Read 14 Oct 2026 · help.alertops.com
Integration methods
The integrations page says email, a REST API, and webhooks can connect other systems to AlertOps.Read 30 Sep 2026 · alertops.com
Legal name
Crunchbase lists the legal name as AlertOps and names Chellasamy Jamburajan as founder and CEO.Read 14 Oct 2026 · crunchbase.com
Licence and hosting
AlertOps is presented as a privately held, cloud-based SaaS product; no open-source licence or self-hosted edition is stated on the reviewed product pages.Read 14 Oct 2026 · getapp.co.uk
Limit: Android usability
Google Play reviewers report too many taps, missed on-call schedule notifications, unpleasant UX, and repeated logins.Read 14 Oct 2026 · play.google.com
Limit: interface complexity
Reviewers say filters, configuration screens, and advanced functionality can feel confusing or require significant research.Read 14 Oct 2026 · g2.com
Limit: iOS usability
An Apple App Store reviewer called the iOS interface unintuitive and complained that navigation and confirmation controls obstruct normal use.Read 14 Oct 2026 · apps.apple.com
Limit: notification problems
G2’s review summary includes complaints about delayed, duplicated, or poorly filtered notifications.Read 14 Oct 2026 · g2.com
Limit: scheduling complexity
G2 reviewers report that some scheduling scenarios require extra steps and can be difficult to configure.Read 14 Oct 2026 · g2.com
Limit: spam calls
A G2 reviewer reports that spam calls can create tickets and require numbers to be manually reported for blocking.Read 14 Oct 2026 · g2.com
Microsoft Teams integration
The Teams integration supports creating, updating, assigning, escalating, and closing alerts from Teams, using an AlertOps bot and API token.Read 14 Oct 2026 · help.alertops.com
Mobile
AlertOps says its mobile incident management provides full incident management capabilities on iOS and Android devices.Read 30 Sep 2026 · alertops.com
News: product update
AlertOps documented Q1 2025 releases including reusable schedule templates, global search, historical alert context, and a Jira Forge app.Read 14 Oct 2026 · help.alertops.com
Noise reduction
The platform provides filtering, routing controls, alert suppression, and de-duplication to reduce repeated or nonessential alerts.Read 14 Oct 2026 · help.alertops.com
Notification channels
AlertOps delivers alerts through email, SMS, voice calls, mobile push, chat tools, and live call routing.Read 14 Oct 2026 · alertops.com
On-call scheduling
Schedules support rotating or fixed shifts, overrides, time zones, vacation coverage, and follow-the-sun operations.Read 14 Oct 2026 · help.alertops.com
Plan limit
The Free plan is limited to five users and includes three escalation policies.Read 30 Sep 2026 · alertops.com
Praise: alert management
G2’s review summary identifies alert management as its most frequently praised theme, with 33 mentions.Read 14 Oct 2026 · g2.com
Praise: integrations
Reviewers commonly praise straightforward integrations with PSA, ticketing, monitoring, and collaboration systems.Read 14 Oct 2026 · g2.com
Praise: support
G2 reviewers repeatedly praise responsive, knowledgeable support and hands-on onboarding assistance.Read 14 Oct 2026 · g2.com
Rating on Apple App Store
2.8 out of 5 from 5 ratingsRead 14 Oct 2026 · apps.apple.com
Rating on Capterra
4.7 out of 5 from 21 reviewsRead 14 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 155 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.8 out of 5 from 6 reviewsRead 14 Oct 2026 · gartner.com
Rating on GetApp
4.7 out of 5 from 21 reviewsRead 14 Oct 2026 · getapp.co.uk
Rating on Google Play
3.4 out of 5 from 25 reviewsRead 14 Oct 2026 · play.google.com
Rating on Trustpilot
3.7 out of 5 from 1 reviewRead 14 Oct 2026 · trustpilot.com
Security and compliance
AlertOps states that it is SOC 2 Type II and GDPR compliant and runs on Microsoft Azure, which it says is FedRAMP authorized.Read 14 Oct 2026 · alertops.com
Status Hub
Status Hub provides branded status pages, subscriber notifications, maintenance planning, service hierarchies, webhooks, and automated post-mortem records.Read 14 Oct 2026 · alertops.com
Support and retention
The pricing comparison lists help center, email support, and chat support, with data retention of 3 months on Free, 6 months on Standard, 12 months on Premium, and custom retention on Enterprise.Read 30 Sep 2026 · alertops.com
System requirement
Using the mobile app requires an active AlertOps account and subscription; the Android listing says the app collects personal information and app activity, encrypts data in transit, and cannot delete collected data.Read 14 Oct 2026 · play.google.com
Workflow automation
Workflow automation can perform remediation, escalation, ticket updates, communications, and other response actions.Read 14 Oct 2026 · alertops.com

Plans and prices

Free Free monthly up to 5 users · basic alert routing · 3 escalation policies · 200+ integrations Read 14 Oct 2026 · alertops.com
Standard $8 a month annually up to 10 users · multi-channel notifications · on-call scheduling · 3 escalation policies Read 14 Oct 2026 · alertops.com
Premium $18 a month annually everything in Standard · live call routing · workflow automation · SSO/SAML · OpsIQ AI Suite add-on Read 14 Oct 2026 · alertops.com
Enterprise $28 a month annually everything in Premium · custom integrations · dedicated account manager · 99.9% SLA guarantee · OpsIQ AI Suite included Read 14 Oct 2026 · alertops.com

Every AlertOps plan and price →

Strong points and limits

Strong points

  • Multi-channel alerting, on-call scheduling, and escalations
  • Automation covers remediation and communication workflows
  • OpsIQ supports triage and post-mortem generation
  • More than 150 pre-built connectors
  • 14-day paid-plan trial without a credit card

Limits

  • Free plan is limited to five users
  • Free plan includes three escalation policies
  • Paid plan prices are billed yearly

Who it suits

It suits teams managing on-call response across multiple tools, including global teams and incident response operations. The mobile capabilities serve teams coordinating incidents on iOS or Android.

AlertOps in depth

Read the full write-up

AlertOps brings alert routing, on-call response, and workflow automation together for operations teams managing incidents across multiple tools. It is best suited to teams that need coordinated response and stakeholder communication; smaller teams should weigh the five-user Free cap against paid plans’ yearly billing. The main draw is its broad response workflow, while live call routing and automation require a higher tier.

Overview

AlertOps covers the incident lifecycle from detection to resolution, combining multi-channel alerting, on-call scheduling, escalations, and stakeholder communication. Its 150+ pre-built connectors span tools including ServiceNow, ConnectWise, Datadog, AWS, and Azure; email, a REST API, and webhooks provide additional ways to connect systems. That breadth suits multi-tool and global operations, though the right plan depends on whether a team needs only scheduling and notifications or also call routing and automation.

It fits the Alert Management Software, Incident Management Software, IT Incident Management Software, and On-Call Management Software categories.

Key features

Alert routing and on-call response

Multi-channel alerts, schedules, live call routing, and automated escalations support the handoff from detection through resolution. Standard includes notifications and scheduling, but call routing starts at Premium. Teams that rely on calls during escalation should factor in that tier jump rather than treating it as a basic capability.

Automation and OpsIQ

Workflow Automation can automate remediation, escalation, and communication end to end, making Premium more relevant to teams seeking to reduce manual incident coordination. OpsIQ correlates signals, automates triage, generates post-mortems, and recommends resolution actions. AlertOps says OpsIQ can reduce noise by up to 68%; it is an add-on on Premium and included in Enterprise, so the AI capability is not equivalent across those plans.

Mobile, integrations, and controls

AlertOps says its iOS and Android apps provide full incident management capabilities, useful for responders away from a desk. Security controls include SSO via SAML, OIDC, or Active Directory, enforced MFA, and role-based access control. AlertOps states that it is SOC 2 Type II and GDPR compliant, runs on Microsoft Azure—which it says is FedRAMP Authorized—and encrypts customer data at rest with AES-256 and in transit with HTTPS/TLS.

Pricing

The Free plan costs nothing and is capped at five users. It includes basic alert routing, three escalation policies, and 200+ integrations. That is a credible starting point for a small team, but the seat cap and basic routing make it a limited long-term fit as response needs grow.

Standard costs $8 a month, billed at $8 per user / month with yearly billing. It supports up to 10 users and adds multi-channel notifications and on-call scheduling, while retaining three escalation policies. It suits small teams that need scheduled response but can do without live call routing and workflow automation. The pricing note says paid plans start at $10/user/mo, so readers should distinguish that headline from the listed Standard rate and its yearly-billing term.

Premium costs $18 a month, billed at $18 per user / month with yearly billing. It includes everything in Standard plus live call routing, Workflow Automation, SSO / SAML, and OpsIQ AI Suite as an add-on. It is the relevant step up for teams that need call-based response or automation, but OpsIQ adds cost beyond the stated plan price.

Enterprise costs $28 a month, billed at $28 per user / month with yearly billing. It adds custom integrations, a dedicated account manager, a 99.9% SLA guarantee, and OpsIQ AI Suite included. This is aimed at teams that need those enterprise provisions rather than simply more of the Standard feature set.

All paid plans offer a 14-day trial without a credit card. Data retention rises from three months on Free to six months on Standard and 12 months on Premium; Enterprise retention is custom. Help center, email, and chat support are included in the pricing comparison, though retention differs materially by tier.

Platforms

AlertOps supports Android, iOS, web, and API access. The mobile apps are positioned for full incident management, while the web and API options suit teams coordinating response from operational tools and connected systems.

Who it's for

AlertOps is a strong fit for multi-tool operations teams that need alert routing, on-call coordination, and communication in one incident workflow. Teams with up to five users can start on Free; those needing schedules and multi-channel notifications can consider Standard, while call routing and automation point to Premium. It is less compelling for a growing team that needs more than five users without moving to paid billing, or for a buyer who wants live call routing in the entry paid tier.

Pros and cons

Pros: 150+ connectors plus email, REST API, and webhooks help connect a varied operational stack.

Pros: The response path spans scheduling, escalations, stakeholder updates, and ChatOps incident actions.

Pros: Mobile incident management is available on both iOS and Android.

Cons: Free stops at five users, limiting its usefulness once a team expands.

Cons: Standard is capped at 10 users and omits live call routing and workflow automation.

Cons: Paid plans are billed yearly, and OpsIQ is an add-on on Premium rather than included.

Alternatives

Consider KIX if you want a freemium option with self-hosted and Linux platforms; its free KIX Start plan has limited functionality and no support or maintenance. PagerDuty is another freemium alternative, with a free plan for five users, one on-call schedule, and one escalation policy. GLPI may suit teams looking for a broader platform with Linux, macOS, Windows, and self-hosted options; its Public Cloud plan is €19 a month per billed IT agent.

ilert offers a free plan for up to five users, including one status page and 100 SMS/voice notifications, which may suit a small team prioritizing those allowances. OneUptime is worth considering if open-source software and self-hosting matter: its core platform is Apache 2.0 licensed and can be inspected, modified, and self-hosted. SIGNL4 has a free Starter plan for up to five users with push alerts, a native mobile app, ad-hoc duty management, and email, webhook, and REST API options.

xMatters offers a free plan for up to five users and a Starter plan for up to 25 users at $15 a month per user. Grafana Cloud Application Observability is another freemium option, with Linux, macOS, web, and Windows platforms.

Verdict

Choose AlertOps if your operations team needs alert routing, scheduled on-call response, and incident coordination across a varied tool stack, with a path to automation and live call routing. Its chief advantage is that breadth in one incident workflow; its main trade-offs are the five-user Free ceiling, yearly billing on paid tiers, and the fact that key capabilities begin above Standard. Teams that can work within those limits have a clear progression from free routing to enterprise response features.

Verdict

AlertOps combines alert routing, on-call coordination, and workflow automation, with a free tier and a trial of paid plans. The five-user free-plan limit and yearly billing on paid tiers are worth considering.

Where Specifiction places it

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