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PagerDuty

pagerduty.com

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Spec score 9.0 #2 of 25 in On-Call Scheduling Software

What it is

PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.

Spec sheet

What it does
PagerDuty is a SaaS incident-management and digital-operations platform that collects alerts, routes them to responders, and coordinates resolution.Read 15 Oct 2026 · getapp.com
Intended users
PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams.Read 30 Sep 2026 · pagerduty.com
Integrations
PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools.Read 15 Oct 2026 · docs.pagerduty.com
Security
PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline.Read 30 Sep 2026 · pagerduty.com
Compliance
PagerDuty reports completed SOC 2 Type II examinations and ISO 27001 certification for its services.Read 30 Sep 2026 · pagerduty.com
Support
The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans.Read 30 Sep 2026 · pagerduty.com
Headquarters
San Francisco, California, United StatesRead 23 Sep 2026 · pagerduty.com
Founded
2009Read 23 Sep 2026 · pagerduty.com
AI features
PagerDuty AI provides generative and agentic capabilities such as incident summarization and task-oriented AI agents.Read 15 Oct 2026 · docs.pagerduty.com
AI operations
PagerDuty AIOps is described as reducing alerts, automating repetitive work, and accelerating resolution.Read 30 Sep 2026 · pagerduty.com
AIOps
AIOps uses machine learning for alert-noise reduction, event orchestration, correlation, and faster triage.Read 15 Oct 2026 · docs.pagerduty.com
Alert routing
PagerDuty provides phone, SMS, email, push, and chat-based notifications with automated escalation and prioritization.Read 15 Oct 2026 · getapp.com
Automation
Automation capabilities include incident workflows, Automation Actions, and runbook automation for diagnostics and remediation.Read 15 Oct 2026 · docs.pagerduty.com
Company founded
PagerDuty's LinkedIn company profile lists 2009 as its founding year.Read 15 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists PagerDuty headquarters at 600 Townsend Street, San Francisco, California.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase identifies the legal entity as PagerDuty, Inc.Read 15 Oct 2026 · crunchbase.com
Company scale
PagerDuty states that 30,000 organizations run on its platform and that it has more than 1,000,000 platform users.Read 30 Sep 2026 · pagerduty.com
Company size
LinkedIn places PagerDuty in the 1,001–5,000 employee range.Read 15 Oct 2026 · linkedin.com
Documentation depth
Documentation includes API v2 references, authentication, rate limits, endpoint guides, integration setup guides, tutorials, and operational workflows.Read 15 Oct 2026 · docs.pagerduty.com
Events API and webhooks
The developer platform provides an Events API for sending monitoring events and webhooks for receiving PagerDuty activity notifications.Read 15 Oct 2026 · docs.pagerduty.com
Hosting security
PagerDuty says its certified data centers follow SOC 2, ISO 27001, and PCI DSS practices with controlled physical access.Read 15 Oct 2026 · pagerduty.com
Incident lifecycle
Its incident-management product supports detection, mobilization, guided remediation, stakeholder communication, resolution, and post-incident learning.Read 15 Oct 2026 · pagerduty.com
Integration examples
Featured integrations include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog.Read 30 Sep 2026 · pagerduty.com
ITSM integration
It can synchronize incidents and tickets with systems such as Jira, ServiceNow, and BMC Helix, including status updates and audit history.Read 15 Oct 2026 · pagerduty.com
Licence
PagerDuty's terms describe the service and documentation as proprietary technology and prohibit copying, modification, reverse engineering, and redistribution.Read 15 Oct 2026 · pagerduty.com
Limit: pricing
Independent reviewers frequently describe pricing as high, especially for smaller teams or when advanced capabilities require add-ons.Read 15 Oct 2026 · trustradius.com
Limit: reporting and mobile
TrustRadius reviewers cite limited reporting and analytics plus missing or awkward mobile-app functionality.Read 15 Oct 2026 · trustradius.com
Limit: usability
Reviewers report a complex or dated interface, a steep learning curve, and difficult scheduling configuration for larger or multi-time-zone teams.Read 15 Oct 2026 · trustradius.com
Mobile app
The iOS and Android mobile app supports incident response, schedules and overrides, incident context, and automated response tasks.Read 30 Sep 2026 · pagerduty.com
Mobile requirement
PagerDuty’s mobile app is free to download but requires a PagerDuty account to use.Read 30 Sep 2026 · pagerduty.com
Mobile requirements
As of April 2025 the mobile app supports iOS 17+ and Android 12+, with iOS 18+ and Android 13+ required for new versions from November 16, 2026.Read 15 Oct 2026 · support.pagerduty.com
On-call scheduling
Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder.Read 15 Oct 2026 · pagerduty.com
Plan limit
The Free Incident Management plan includes up to five users, one on-call schedule, and one escalation policy.Read 30 Sep 2026 · pagerduty.com
Praise: alerting and routing
Reviewers repeatedly praise reliable alerting, escalation, and routing that gets critical information to the right people quickly.Read 15 Oct 2026 · trustradius.com
Praise: integrations and scheduling
Reviewers commonly praise extensive integrations, flexible notification channels, on-call scheduling, and centralized incident coordination.Read 15 Oct 2026 · getapp.com
Rating on Apple App Store
4.8 out of 5 from 5.2K ratingsRead 15 Oct 2026 · apps.apple.com
Rating on G2
4.5 out of 5 from 979 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 159 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 220 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
4.4 out of 5 from 5.07K reviewsRead 15 Oct 2026 · play.google.com
Rating on TrustRadius
8.5 out of 10 from 313 reviewsRead 15 Oct 2026 · trustradius.com
REST API
The REST API is a JSON REST interface at api.pagerduty.com for reading and changing account configuration through standard CRUD operations.Read 15 Oct 2026 · docs.pagerduty.com
SDKs and tools
Official developer resources include Go, Python, Ruby, and Node client libraries, Terraform, MCP server support, webhooks, and OAuth.Read 15 Oct 2026 · docs.pagerduty.com
Security compliance
PagerDuty states that its Operations Cloud has FedRAMP Low authorization, SOC 2 Type II examinations, and ISO 27001 certification.Read 15 Oct 2026 · pagerduty.com
Self-hosted offering
PagerDuty offers Runbook Automation Self-hosted software for download, but operation requires a license key.Read 15 Oct 2026 · pagerduty.com
Web requirements
The web application requires a modern JavaScript-enabled browser; supported browsers include current Safari, Chrome, Edge, Firefox, and Opera releases.Read 15 Oct 2026 · support.pagerduty.com

Plans and prices

Free Free $0 per year 5 users · 1 on-call schedule · 1 escalation policy · 100 SMS/phone notifications per month Read 15 Oct 2026 · pagerduty.com
Incident Management Free Free per year 5 users · 1 on-call schedule · 1 escalation policy · basic chat · limited email, push, SMS and phone notifications Read 30 Sep 2026 · pagerduty.com
Professional annual $21 a month $21 per user per month, billed annually Free features plus enhanced chat · post-incident reviews · add-ons available Read 15 Oct 2026 · pagerduty.com
Professional monthly $25 a month $25 per user per month Free features plus enhanced chat · post-incident reviews · add-ons available Read 15 Oct 2026 · pagerduty.com
Business annual $41 a month $41 per user per month, billed annually Custom fields · advanced incident workflows · advanced ITSM integrations · historical data · status pages Read 15 Oct 2026 · pagerduty.com
PD Reliability Platform Starter $2,800 a year $2,800 platform fee per year 10 seats · 5,000 Signal Intelligence Events · 1,000 AI actions Read 15 Oct 2026 · pagerduty.com
PD Reliability Platform Essential $12,000 a year $12,000 platform fee per year 20 seats · 40,000 Signal Intelligence Events · 4,000 AI actions Read 15 Oct 2026 · pagerduty.com
Incident Management Professional Price not published $25 per user / month monthly; $21 per user / month annually (16% off) Enhanced chat experience · post-incident reviews · add-ons purchased separately Read 30 Sep 2026 · pagerduty.com
PD Reliability Platform Ultimate Priced on request Custom Pricing 500 seats · 2,000,000 Signal Intelligence Events · 100,000 AI actions Read 15 Oct 2026 · pagerduty.com

Every PagerDuty plan and price →

Strong points and limits

Strong points

  • Lists more than 750 integrations
  • Supports on-call schedules and escalation policies
  • Mobile apps include incident context and response tasks
  • Free plan covers five users
  • Includes post-incident reviews

Limits

  • Free plan has one on-call schedule
  • Free plan has one escalation policy
  • Mobile app requires a PagerDuty account
  • Standard email and chat support excludes Free

Who it suits

PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its schedules, escalations, mobile apps, and workflow automation support coordinated response work.

PagerDuty in depth

Read the full write-up

Overview

PagerDuty is an incident-response platform for coordinating operational problems from detection through resolution. It is best suited to teams that need formal on-call coverage and response workflows across several tools. Its breadth is compelling, but the free plan’s five-user and one-schedule caps make it a small-team starting point rather than a growth plan.

Key features

PagerDuty brings incident response, real-time collaboration, escalation policies, on-call scheduling, stakeholder updates, ChatOps actions and post-incident reviews into one workflow. That combination is more useful than alert routing alone for teams that need to coordinate responders, keep stakeholders informed and review incidents afterward.

AIOps is intended to reduce alerts and repetitive work, while PagerDuty Automation standardizes business and technical workflows across people, tools and systems. Those capabilities target teams with recurring response processes; the Reliability Platform plans also attach defined event and AI-action quotas, so capacity matters when choosing a tier.

PagerDuty lists more than 750 integrations, with connections through email, API or MCP. Examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor and Datadog. That breadth can help teams coordinate across an existing tool stack. Its iOS and Android apps support incident response, schedules and overrides, incident context and automated response tasks; the apps are free to download but require a PagerDuty account.

The company was founded in 2009 and is based in San Francisco. It says 30,000 organizations use its platform and that it has more than 1,000,000 platform users. PagerDuty reports continuous systems monitoring, FedRAMP authorization at the Low baseline, completed SOC 2 Type II examinations and ISO 27001 certification for its services.

Pricing

PagerDuty offers a free plan, paid plans and a 14-day trial. The free Incident Management plan costs nothing, billed per year, and allows five users, one on-call schedule and one escalation policy. It includes basic chat and limited email, push, SMS and phone notifications. Knowledge Base and Community access are included, but Standard Email & Chat Support is not. This is a practical fit for a small team validating a basic response process, but the schedule and escalation caps will constrain teams covering multiple services or rotations.

Incident Management Professional is $2,521 a month, billed at $25 per user / month monthly or $21 per user / month annually (16% off). It adds an enhanced chat experience and post-incident reviews; add-ons are purchased separately. Standard Email & Chat Support is included on this and higher plans. This is the clearer fit for teams that need richer collaboration and incident follow-up, though the annual rate requires an annual commitment and the displayed monthly price is $25 per user.

The PD Reliability Platform tiers use annual billing and specify seat and usage allowances. Starter costs $2,800 a year for 10 seats, 5,000 Signal Intelligence Events and 5,000 AI actions. Essential costs $12,000 a year for 20 seats, 40,000 Signal Intelligence Events and 50,000 AI actions. These fixed annual packages suit teams able to estimate their staffing and usage; Essential substantially raises the stated event and action allowances, while costing more than four times Starter. Ultimate has custom pricing and includes 500 seats and 2,000,000 Signal Intelligence Events; its plan summary does not show an AI-action amount. It is aimed at much larger deployments, but requires a custom quote.

Platforms

PagerDuty supports Android, iOS, API, self-hosted and web platforms. The mobile apps extend response work to phones, including schedule management and overrides, but an account is required to use them.

Who it's for

PagerDuty names developers, reliability engineers, customer success, security and C-suite teams among its users. It is a strong fit when incident response crosses teams or tools and requires defined schedules, escalation, automation and follow-up. A small group needing only a single rotation may find the free plan sufficient; organizations with many teams or high event volumes should weigh the paid tiers and their quotas.

Pros and cons

Pro: More than 750 integrations and email, API and MCP connections support response workflows spanning many platforms.

Pro: Scheduling, escalation, stakeholder updates, ChatOps actions and post-incident reviews cover multiple stages of incident handling.

Pro: Mobile apps support response tasks and schedule changes away from a desktop.

Con: The free plan stops at five users, one schedule and one escalation policy, limiting its usefulness for expanding coverage.

Con: Professional add-ons cost extra, while Reliability Platform tiers impose distinct annual seat, event and AI-action allowances.

Alternatives

For an alternative focused on monitoring and status pages, consider Uptimely: its free plan includes up to 10 monitors, one status page, three team members and one-minute checks.

PagerTree is another freemium option; its Basic plan is free for up to five users and two teams, with three months of data retention and community support.

AlertOps has a free plan for up to five users with basic alert routing, three escalation policies and 200+ integrations.

ilert offers a free tier for up to five users, one status page and 100 SMS/voice notifications, limited to one free plan per company.

Consider OneUptime if an open-source platform that can be inspected, modified and self-hosted is important; its core platform is under Apache 2.0.

TaskCall offers a Starter plan at $9 a month with unlimited global SMS and voice notifications and enhanced data control and redaction.

xMatters has a free plan for up to five users and a Starter (Essentials) plan at $15 a month for up to 25 users.

Grafana Cloud Application Observability is an alternative for application observability, with a free tier that includes 2,232 host hours.

Browse On-Call Management Software, On-Call Scheduling Software, Incident Management Software, IT Incident Management Software and Alert Management Software for more options by category.

Verdict

Choose PagerDuty if your team needs a broad incident-response system that connects schedules, escalation, integrations and post-incident work. Its main advantage is the reach of that coordinated workflow; its main drawback is the combination of a tightly capped free plan and paid tiers with separate pricing, quotas and add-ons. Teams with simple coverage needs or a preference for a narrower tool should compare alternatives before committing.

Verdict

PagerDuty brings incident coordination, integrations, and response automation into one platform. The free plan has defined user and scheduling limits; paid incident management starts at $21 per user per month with annual billing.

Where Specifiction places it

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