PagerDuty vs PagerTree
PagerDuty
pagerduty.comPagerTree
pagertree.comSide by side
| Figure | PagerDuty | PagerTree |
|---|---|---|
| Price from | $21/mo | $12.50/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 7 |
| Spec score · On-Call Scheduling Software | 9.0 (#2) | 8.9 (#3) |
| Spec score · On-Call Management Software | 9.0 (#3) | 8.9 (#4) |
| Spec score · IT Alerting Software | 8.9 (#3) | 8.9 (#4) |
| Compliance | PagerDuty reports completed SOC 2 Type II examinations and ISO 27001 certification for its services. | PagerTree says its public security policies are reviewed at least annually and align with SOC 2, ISO 27001, and industry best practices. |
| Headquarters | San Francisco, California, United States | Tempe, Arizona, USA |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | Official integrations include Microsoft Teams, Zendesk, Twilio, SolarWinds and Honeybadger, and custom integrations are supported. |
| On-call scheduling | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. | The service provides drag-and-drop schedules, public or private calendars, overrides, reminders, rotations and calendar synchronization. |
| Rating on Apple App Store | 4.8 out of 5 from 5.2K ratings | 3.4 out of 5 from 5 ratings. |
| Rating on G2 | 4.5 out of 5 from 979 reviews | 5.0 out of 5 from 1 review. |
| Rating on GetApp | 4.6 out of 5 from 220 reviews | 0.0 out of 5 from 0 reviews. |
| Security | PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline. | PagerTree states that traffic uses HTTPS and HSTS, stored data uses AES-256 encryption, databases are backed up hourly and infrastructure runs across multiple availability zones. |
| What it does | PagerDuty is a SaaS incident-management and digital-operations platform that collects alerts, routes them to responders, and coordinates resolution. | PagerTree is an on-call and incident-alerting service that schedules rotations, routes incoming pages and notifies responsible responders. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
PagerTree
- BasicFree
- BasicFree
- Pro$15 a month
- Elite$19 a month
- Pro$150 a year
- Elite$190 a year
- EnterprisePriced on request
In their own words
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.
PagerTree
PagerTree helps teams share on-call responsibility and respond to incidents. Its scheduler supports rotations, overrides, reminders, calendar sync, and public, private, or password-protected schedules. Escalation policies allow unlimited layers, configurable timeouts, repeated alerts up to three times, and reassignment. Notifications can arrive by push, email, SMS, voice, WhatsApp, or Slack. PagerTree can aggregate and deduplicate similar alerts, with aggregation periods configurable from 15 minutes to 30 days. Integration options include email, webhook, and custom webhook. Single sign-on uses SAML 2.0 and supports identity providers such as Azure, Okta, and Google. PagerTree says data is encrypted at rest with AES-256, communications use SSL/HTTPS, and encrypted database backups run hourly. Basic costs nothing for up to five users and two teams, with three months of data retention. Pro is $15 a month per user; Elite is $19 a month per user. SMS and voice coverage varies by country.