MangoApps From $9/mo 9.0 Visit PagerTree
pagertree.com
What it is
PagerTree helps teams share on-call responsibility and respond to incidents. Its scheduler supports rotations, overrides, reminders, calendar sync, and public, private, or password-protected schedules. Escalation policies allow unlimited layers, configurable timeouts, repeated alerts up to three times, and reassignment. Notifications can arrive by push, email, SMS, voice, WhatsApp, or Slack. PagerTree can aggregate and deduplicate similar alerts, with aggregation periods configurable from 15 minutes to 30 days. Integration options include email, webhook, and custom webhook. Single sign-on uses SAML 2.0 and supports identity providers such as Azure, Okta, and Google. PagerTree says data is encrypted at rest with AES-256, communications use SSL/HTTPS, and encrypted database backups run hourly. Basic costs nothing for up to five users and two teams, with three months of data retention. Pro is $15 a month per user; Elite is $19 a month per user. SMS and voice coverage varies by country.
Spec sheet
- What it does
- PagerTree is an on-call and incident-alerting service that schedules rotations, routes incoming pages and notifies responsible responders.Read 14 Oct 2026 · pagertree.com
- Purpose
- PagerTree helps teams share on-call responsibility and respond faster to incidents.Read 30 Sep 2026 · pagertree.com
- Integrations
- Official integrations include Microsoft Teams, Zendesk, Twilio, SolarWinds and Honeybadger, and custom integrations are supported.Read 14 Oct 2026 · pagertree.com
- Mobile apps
- PagerTree offers Android and Apple mobile applications alongside its web dashboard.Read 14 Oct 2026 · pagertree.com
- Security
- PagerTree states that traffic uses HTTPS and HSTS, stored data uses AES-256 encryption, databases are backed up hourly and infrastructure runs across multiple availability zones.Read 14 Oct 2026 · pagertree.com
- Compliance
- PagerTree says its public security policies are reviewed at least annually and align with SOC 2, ISO 27001, and industry best practices.Read 30 Sep 2026 · pagertree.com
- Headquarters
- Tempe, Arizona, USARead 28 Sep 2026 · pagertree.com
- Alert aggregation
- Similar alerts can be aggregated and deduplicated with configurable windows from 15 minutes to 30 days.Read 14 Oct 2026 · pagertree.com
- Alert management
- It can aggregate and deduplicate similar alerts, with configurable aggregation periods from 15 minutes to 30 days.Read 30 Sep 2026 · pagertree.com
- Android availability
- The Google Play listing shows the official PagerTree app with 1K-plus downloads, an October 31, 2025 update and Android 16 support.Read 14 Oct 2026 · play.google.com
- API authentication
- API requests require bearer API keys over HTTPS, and keys can be managed in user settings.Read 14 Oct 2026 · pagertree.com
- API capabilities
- The documented API exposes integration creation, retrieval, updating, deletion and listing endpoints, plus integration-type endpoints.Read 14 Oct 2026 · pagertree.com
- CLI
- PagerTree documents a command-line client for creating, acknowledging and resolving alerts and managing teams through the REST API.Read 14 Oct 2026 · pagertree.com
- Company and contact
- PagerTree describes itself as a small, bootstrapped business built in the USA and lists its physical address in Tempe, Arizona.Read 30 Sep 2026 · pagertree.com
- Company profile
- LinkedIn lists PagerTree as a privately held technology company founded in 2016 with one employee and headquarters in Phoenix, Arizona.Read 14 Oct 2026 · linkedin.com
- Compliance claims
- The security page states GDPR compliance and says its policies align with SOC 2 and ISO 27001 practices.Read 14 Oct 2026 · pagertree.com
- Data retention
- The security page says alert and notification content and metadata are retained for up to one year before removal.Read 14 Oct 2026 · pagertree.com
- Do-not-disturb bypass
- The mobile apps can bypass do-not-disturb and mute settings and repeat persistent push notifications.Read 14 Oct 2026 · pagertree.com
- Documentation
- The documentation covers users, teams, schedules, escalation policies, alerts, integrations, broadcasts, notifications, reports, billing, routers, notification rules, SSO and email-to-text.Read 14 Oct 2026 · pagertree.com
- Escalation
- Escalation policies support unlimited configurable layers, repeated alerts up to three times and reassignment to another team or user.Read 14 Oct 2026 · pagertree.com
- Escalations
- Escalation policies support unlimited layers, configurable timeouts, repeating alerts up to three times, and reassignment.Read 30 Sep 2026 · pagertree.com
- Funding and ownership
- The company describes itself as a small bootstrapped U.S. business whose customers are its investors.Read 14 Oct 2026 · pagertree.com
- International coverage
- SMS and voice support varies by country, and the company accepts requests to enable additional countries.Read 30 Sep 2026 · pagertree.com
- Legal entity and address
- PagerTree identifies itself as PagerTree LLC and lists a physical address in Tempe, Arizona, USA.Read 14 Oct 2026 · pagertree.com
- License evidence
- PagerTree's GitHub organization lists public integration repositories under licenses including AGPL-3.0 and MIT, while the hosted PagerTree product itself is commercially provided.Read 14 Oct 2026 · github.com
- Limit: Apple app usability
- Apple reviewers report random sign-outs, difficult navigation, buggy interfaces, missing controls and dropdown problems.Read 14 Oct 2026 · apps.apple.com
- Limit: review coverage
- Capterra, GetApp and Software Advice currently provide little or no user-review evidence, limiting independent validation.Read 14 Oct 2026 · capterra.com
- Limit: service incidents
- PagerTree's status page records a 34-minute web-app outage on September 29, 2026 and a two-hour connection-latency incident on July 16, 2026.Read 14 Oct 2026 · status.pagertree.com
- Live call routing
- Live call routing uses existing schedules and escalation policies to connect callers to the first available on-call person and supports voicemail and menu options.Read 14 Oct 2026 · pagertree.com
- Maintenance windows
- Maintenance windows can be scheduled in advance or created immediately, with automatic restoration of integrations afterward.Read 14 Oct 2026 · pagertree.com
- Notable news
- PagerTree announced version 4.0 on December 15, 2022, including lower Elite pricing, redesigned interfaces, improved documentation, multi-account users and two-factor authentication.Read 14 Oct 2026 · pagertree.com
- Notification limits
- The notification limits page says usage can reach 50% of the subscription price, after which SMS, voice, and WhatsApp stop unless auto-recharge is enabled.Read 30 Sep 2026 · pagertree.com
- Notifications
- Users can receive push, email, SMS, voice, WhatsApp and Slack alerts with configurable channel preferences and custom sounds.Read 14 Oct 2026 · pagertree.com
- On-call scheduling
- The service provides drag-and-drop schedules, public or private calendars, overrides, reminders, rotations and calendar synchronization.Read 14 Oct 2026 · pagertree.com
- Open-source integrations
- PagerTree says its integration adapters are open source and accepts GitHub pull requests, with the team offering to build an integration typically within one to two business days.Read 14 Oct 2026 · pagertree.com
- Praise: Apple reviewer
- One Apple reviewer calls PagerTree a less expensive and less clunky alternative to PagerDuty.Read 14 Oct 2026 · apps.apple.com
- Praise: G2 reviewer
- The sole G2 reviewer praises persistent notifications, escalation policies, integrations and pricing that is only marginally above basic SMS services.Read 14 Oct 2026 · g2.com
- Public API
- The API is REST-based, uses JSON responses and standard HTTP methods and status codes, supports CORS, and does not support bulk updates.Read 14 Oct 2026 · pagertree.com
- Rating on Apple App Store
- 3.4 out of 5 from 5 ratings.Read 14 Oct 2026 · apps.apple.com
- Rating on Capterra
- 0.0 out of 5 from 0 reviews.Read 14 Oct 2026 · capterra.com
- Rating on G2
- 5.0 out of 5 from 1 review.Read 14 Oct 2026 · g2.com
- Rating on GetApp
- 0.0 out of 5 from 0 reviews.Read 14 Oct 2026 · getapp.com
- Rating on Software Advice
- No reviews are listed.Read 14 Oct 2026 · softwareadvice.com
- Reports
- Reports cover mean time to response, on-call time and alert trends and can be exported as CSV.Read 14 Oct 2026 · pagertree.com
- Routing rules
- Routers and notification rules match alert conditions, assign teams, set severity, attach stakeholders or suppress alerts.Read 14 Oct 2026 · pagertree.com
- Scheduling
- Its scheduler supports rotations, overrides, reminders, calendar sync, and public, private, or password-protected schedules.Read 30 Sep 2026 · pagertree.com
- SSO
- Single sign-on uses SAML 2.0 and supports providers such as Azure, Okta and Google.Read 14 Oct 2026 · pagertree.com
- System requirements
- The iOS app requires iOS 15.5 or later; its Mac version requires macOS 12.4 or later on Apple silicon.Read 14 Oct 2026 · apps.apple.com
- WhatsApp delivery includes read receipts and one-click response buttons, with support advertised for multiple countries.Read 14 Oct 2026 · pagertree.com
Plans and prices
Basic Free $0/user/mo or $0/user/year up to 5 users · up to 2 teams · unlimited integrations · on-call schedules · push, email and Slack notifications · 3-month data retention · community support Read 14 Oct 2026 · pagertree.com
Basic Free $0/user/year Up to 5 users · Up to 2 teams · 3 months data retention · Community support Read 30 Sep 2026 · pagertree.com
Pro $15 a month $15/user/mo or $150/user/year up to 25 users · unlimited teams · recurring schedules · SMS, voice and WhatsApp notifications · 1-year data retention · email support Read 14 Oct 2026 · pagertree.com
Elite $19 a month $19/user/mo or $190/user/year unlimited users · unlimited teams · SSO · live call routing · 1-year data retention · email and phone support Read 14 Oct 2026 · pagertree.com
Pro $150 a year $150/user/year Up to 25 users · Unlimited teams · 1 year data retention · Email support Read 30 Sep 2026 · pagertree.com
Elite $190 a year $190/user/year Unlimited users and teams · 1 year data retention · Email and phone support Read 30 Sep 2026 · pagertree.com
Enterprise Priced on request Custom unlimited users and teams · dedicated account manager · MSA, DPA and security review · NET 30 invoicing and purchase-order support · custom data retention Read 14 Oct 2026 · pagertree.com
Strong points and limits
Strong points
- Scheduler includes calendar sync and schedule privacy controls
- Escalations support unlimited layers and reassignment
- Notifications include push, SMS, voice, WhatsApp, and Slack
- Basic costs nothing
Limits
- Basic is limited to five users and two teams
- Basic retains data for three months
- SMS and voice coverage varies by country
- Pro costs $15 a month per user
Who it suits
PagerTree suits teams coordinating on-call rotations and incident alerts across several channels. Its plans range from a five-user Basic tier to options for unlimited users and teams.
PagerTree in depth
Read the full write-up
Overview
PagerTree is an incident-response service for teams sharing on-call duty and coordinating incident alerts. It is best suited to teams that need flexible schedules and escalation paths alongside several responder channels. The trade-off is that paid plans carry seat and retention limits, while usage controls and country coverage can constrain some notifications.
Key features
Scheduling combines rotations, overrides, reminders, calendar sync, and schedules that can be public, private, or password-protected. This is a useful set of controls for teams with changing coverage or different visibility needs. Escalation policies support unlimited layers, configurable timeouts, reassignment, and up to three repeat alerts, so teams can route incidents beyond the first responder without a short fixed chain.
PagerTree aggregates and deduplicates similar alerts over configurable periods from 15 minutes to 30 days. That range lets teams decide how broadly to group recurring events, though the chosen period will affect how much noise is suppressed. Notifications can use push, email, SMS, voice, WhatsApp, and Slack. SMS, voice, and WhatsApp usage can reach 50% of the subscription price; those channels then stop unless auto-recharge is enabled. SMS and voice support also varies by country, so teams that depend on them should confirm coverage before choosing PagerTree.
SSO uses SAML 2.0 and supports identity providers including Azure, Okta, and Google, which can suit organizations that require centralized sign-in. PagerTree says data is encrypted at rest with AES-256, communications use SSL/HTTPS, and database backups are encrypted hourly. Its public security policies are reviewed at least annually and align with SOC 2, ISO 27001, and industry best practices.
Pricing
The Basic plan is free at $0/user/year and caps teams at five users and two teams, with three months of data retention and community support. It is a credible starting point for a small team evaluating on-call coordination, but the user cap and short retention make it a poor fit for growing groups or teams that need a longer incident history.
Pro costs $15/user/mo, with up to 25 users, unlimited teams, one year of data retention, and email support. It suits teams that have outgrown Basic and can work within the 25-user ceiling. Elite costs $19/user/mo and removes the user and team caps, while retaining one year of data and adding phone support alongside email support. That makes it the clearer fit for larger teams that want room to grow and a phone support channel.
Enterprise has custom pricing and includes unlimited users and teams, custom data retention, a dedicated account manager, MSA, DPA and security review, and NET 30 invoicing and PO support. It is aimed at organizations that need tailored retention or procurement and security terms rather than a fixed per-user plan. PagerTree offers a 14-day trial. On paid subscriptions, the notification threshold matters: SMS, voice, and WhatsApp can stop once usage reaches 50% of the subscription price unless auto-recharge is enabled.
Platforms
PagerTree supports web, Android, iOS, and an API. The mobile apps extend its reach beyond the web service, while the API gives teams an additional integration surface.
Who it's for
PagerTree fits teams that want configurable rotations, multi-layer escalation, alert grouping, and multiple ways to notify responders in one service. Basic is most appropriate for a small team with modest retention needs; Pro suits teams up to 25 users, while Elite removes that seat ceiling. Teams that rely on SMS or voice internationally, need retention beyond one year without Enterprise, or cannot accept channel interruptions tied to notification spending should weigh those constraints carefully.
Pros and cons
Flexible scheduling and escalation: Calendar sync, overrides, unlimited escalation layers, and reassignment support changing coverage and more involved routing.
Broad notification choice: Six channels, including WhatsApp and Slack, give teams options for reaching responders, but SMS, voice, and WhatsApp can stop at the usage threshold without auto-recharge.
Clear growth path: Pro raises the Basic user cap to 25 and Elite removes it, though the jump to Elite is necessary for teams larger than 25.
Meaningful plan limits: Basic has only three months of retention and two teams; Pro and Elite offer one year, while custom retention is reserved for Enterprise.
International caveat: SMS and voice availability varies by country, which can rule out those channels for some distributed teams.
Alternatives
PagerDuty is worth comparing for teams seeking a free plan capped at five users, one on-call schedule, and one escalation policy, with basic chat and limited email and push. TaskCall may suit teams whose priority is unlimited global SMS and voice notifications: its Starter plan is $9 a month and also adds enhanced data control and redaction to the Free plan. MangoApps is a broader platform option for organizations looking at communications and intranet software; its listed plan starts at $9 a month from 200 employees, with volume pricing and a second-suite discount.
MonoDuty offers a free plan with one user, one team, and one on-call schedule, among other caps, so it is an option for evaluating a tightly limited setup. incident.io may be preferable to teams that want native Slack or Microsoft Teams incident response and single-team on-call on its free Basic plan. Piro is another option. OpsKnight is worth considering for teams seeking a self-hosted, AGPL-3.0-only community edition with one status page per install. HeyOnCall is another option.
Browse more options in On-Call Scheduling Software and On-Call Management Software.
Verdict
Choose PagerTree if your team needs adaptable on-call scheduling, layered escalation, and a broad set of notification channels, and its user, retention, and notification-spend limits fit your operating model. Look elsewhere if reliable SMS or voice in a particular country is essential without checking coverage, or if channel interruptions at the usage threshold are unacceptable.
Verdict
PagerTree combines scheduling, escalation, and multichannel alerts with aggregation and SSO. Check the plan's user and retention limits, and confirm SMS or voice availability in the relevant country.
Where Specifiction places it
- On-Call Scheduling Software#3 of 258.9
- On-Call Management Software#4 of 308.9
- IT Alerting Software#4 of 238.9
