incident.io vs PagerTree
incident.io
incident.ioPagerTree
pagertree.comSide by side
| Figure | incident.io | PagerTree |
|---|---|---|
| Price from | $15/mo | $12.50/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · On-Call Scheduling Software | 8.6 (#5) | 8.9 (#3) |
| Spec score · On-Call Management Software | 8.4 (#11) | 8.9 (#4) |
| Spec score · IT Alerting Software | 8.3 (#9) | 8.9 (#4) |
| Integrations | Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. | Official integrations include Microsoft Teams, Zendesk, Twilio, SolarWinds and Honeybadger, and custom integrations are supported. |
| Purpose | incident.io describes its software reliability platform as helping teams investigate, respond to, and prevent incidents using AI that understands their organization. | PagerTree helps teams share on-call responsibility and respond faster to incidents. |
Plans
incident.io
- BasicFree
- Team$15 a month
- On-call$20 a month
- Pro$25 a month
- EnterprisePriced on request
PagerTree
- BasicFree
- BasicFree
- Pro$15 a month
- Elite$19 a month
- Pro$150 a year
- Elite$190 a year
- EnterprisePriced on request
In their own words
incident.io
incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.
PagerTree
PagerTree helps teams share on-call responsibility and respond to incidents. Its scheduler supports rotations, overrides, reminders, calendar sync, and public, private, or password-protected schedules. Escalation policies allow unlimited layers, configurable timeouts, repeated alerts up to three times, and reassignment. Notifications can arrive by push, email, SMS, voice, WhatsApp, or Slack. PagerTree can aggregate and deduplicate similar alerts, with aggregation periods configurable from 15 minutes to 30 days. Integration options include email, webhook, and custom webhook. Single sign-on uses SAML 2.0 and supports identity providers such as Azure, Okta, and Google. PagerTree says data is encrypted at rest with AES-256, communications use SSL/HTTPS, and encrypted database backups run hourly. Basic costs nothing for up to five users and two teams, with three months of data retention. Pro is $15 a month per user; Elite is $19 a month per user. SMS and voice coverage varies by country.