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SPECIFICTION
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MonoDuty

monoduty.com

From €9/mo Free plan WebiOSAndroidAPI
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Spec score 8.3 #9 of 25 in On-Call Scheduling Software

What it is

MonoDuty is a workspace-based incident management service for teams responsible for production systems. It brings together team-owned services, on-call schedules, escalation policies, Heartbeats, uptime Monitors, and email, SMS, and voice notifications. All published plans include on-call scheduling. Systems that can send HTTP requests can submit incidents through its Universal HTTP Webhook using MonoDuty's documented JSON payload; Pro and Business plans can send lifecycle updates to Slack, Discord, and Microsoft Teams. Monitors check websites and APIs from Helsinki, tracking response times, validating responses, checking HTTPS certificates, and alerting on recovery. A REST API uses scoped, short-lived customer tokens, with documented access for incidents, services, and Monitors. Security controls include TLS 1.2/1.3, workspace roles, rate limits, CSRF protection, and optional time-based one-time-password MFA. MonoDuty says it does not currently publish security certifications. Its production service runs on a single European virtual server, without promised geographic failover, load-balanced application replicas, or provider redundancy. The free plan includes seven-day incident retention; Pro and Business list 30- and 90-day retention. A 14-day trial is listed.

Spec sheet

API
MonoDuty documents a REST API with scoped, short-lived customer API tokens and an explicit v1 allowlist for incidents, services, and Monitors.Read 1 Oct 2026 · monoduty.com
Support
Support is available through a help center, support tickets, contact form, and email, with contact messages reviewed on business days.Read 1 Oct 2026 · monoduty.com
Headquarters
Tallinn, Harju County, EstoniaRead 28 Sep 2026 · monoduty.com
Chat integrations
Pro and Business can deliver incident lifecycle updates outward to Slack, Discord, and Microsoft Teams.Read 1 Oct 2026 · monoduty.com
Compliance status
MonoDuty states that it does not currently publish ISO, SOC, payment-card, health-data, or similar security certifications.Read 1 Oct 2026 · monoduty.com
Core product
MonoDuty provides workspace-based incident management, team-owned services, universal HTTP Webhook ingestion, on-call schedules, escalation policies, Heartbeats, uptime Monitors, and email, SMS, and voice notifications.Read 1 Oct 2026 · monoduty.com
Inbound integration
The generally available inbound integration is a Universal HTTP Webhook that accepts the documented MonoDuty JSON payload from HTTP-capable systems.Read 1 Oct 2026 · monoduty.com
Infrastructure limitation
The production service runs on a single European virtual server and does not promise geographic failover, load-balanced application replicas, or provider redundancy.Read 1 Oct 2026 · monoduty.com
Monitoring
Monitors check websites and APIs from Helsinki with response-time tracking, response validation, HTTPS certificate verification, and recovery alerts.Read 1 Oct 2026 · monoduty.com
On-call workflow
Every published Free, Pro, and Business plan includes on-call scheduling.Read 1 Oct 2026 · monoduty.com
Retention
Incident history retention is 7 days on Free, 30 days on Pro, and 90 days on Business.Read 1 Oct 2026 · monoduty.com
Security controls
The service uses TLS 1.2/1.3, one-way password and credential hashing where applicable, scoped API tokens, workspace roles, CSRF protection, rate limits, and optional time-based one-time-password MFA.Read 1 Oct 2026 · monoduty.com
Target users
MonoDuty says it is built for people responsible when production breaks and focuses on explicit, testable alert routes.Read 1 Oct 2026 · monoduty.com

Plans and prices

Free Free forever 1 user · 3 services · 5 Monitors · 5 Heartbeats · 1 team · 1 on-call schedule · 5 webhooks · 50 incidents/month · Email alerts · 7-day retention Read 1 Oct 2026 · monoduty.com
Pro €9 a month per user monthly; annual billing €90/user/year charged once a year Up to 25 users · 3 Account Admins · 50 services · 50 Monitors · 100 Heartbeats · 10 teams · 10 schedules · 50 webhooks · 5,000 incidents/month · Email + SMS (500/mo) + voice calls (200/mo) · 10 custom escalation policies · API access + audit logs · 30-day retention Read 1 Oct 2026 · monoduty.com
Business €19 a month per user monthly; annual billing €190/user/year charged once a year Unlimited users & webhooks · 10 Account Admins · 500 services · 250 Monitors · 500 Heartbeats · 50 teams · 50 schedules · Unlimited incidents · Email + SMS (2,000/mo) + voice calls (500/mo) · 50 custom escalation policies · API access + audit logs · Priority support · 90-day retention Read 1 Oct 2026 · monoduty.com

Every MonoDuty plan and price →

Strong points and limits

Strong points

  • On-call scheduling is included in every plan.
  • Monitors check websites and APIs from Helsinki.
  • Pro and Business add chat lifecycle updates.
  • Optional time-based one-time-password MFA.
  • Free plan includes incident management.

Limits

  • No security certifications are currently published.
  • Production runs on a single European virtual server.
  • Geographic failover and provider redundancy are not promised.

Who it suits

MonoDuty suits teams that need scheduled on-call response, escalation policies, and monitored service alerts. It may be a poor fit where published security certifications or promised geographic redundancy are required.

Verdict

MonoDuty brings incident intake, scheduling, monitoring, and escalation into one workspace service. Its single-server infrastructure and lack of published certifications are material considerations for teams evaluating operational risk.

Where Specifiction places it

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