AlertOps vs xMatters
AlertOps
alertops.com
xMatters
xmatters.comSide by side
| Figure | AlertOps | xMatters |
|---|---|---|
| Price from | $8/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Alert Management Software | 9.4 (#1) | 8.6 (#5) |
| Spec score · IT Incident Management Software | 9.4 (#1) | 8.6 (#14) |
| Spec score · On-Call Management Software | 9.4 (#1) | 8.6 (#7) |
| Spec score · Incident Management Software | 9.4 (#1) | 8.6 (#8) |
| Spec score · IT Alerting Software | 9.3 (#1) | 8.6 (#6) |
| Analytics | The platform reports alert volume, MTTA, MTTR, incident lifecycles, operations dashboards, and downloadable reports. | Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. |
| API | A public AlertOps API is documented through a Swagger UI endpoint for the v1 API. | The platform provides a flexible API for custom connections to cloud or on-premises systems. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Mobile apps | AlertOps provides iOS and Android apps for viewing, acknowledging, assigning, escalating, closing alerts, adding notes, and checking schedules. | The xMatters mobile app is available from Google Play for Android and the App Store for iOS. |
| On-call scheduling | Schedules support rotating or fixed shifts, overrides, time zones, vacation coverage, and follow-the-sun operations. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
| Rating on Capterra | 4.7 out of 5 from 21 reviews | 4.6 out of 5 from 141 reviews |
| Rating on G2 | 4.7 out of 5 from 155 reviews | 4.5 out of 5 from 799 reviews |
| Rating on GetApp | 4.7 out of 5 from 21 reviews | 4.6 out of 5 from 141 reviews |
| Rating on Google Play | 3.4 out of 5 from 25 reviews | 3.0 out of 5 from 353 reviews |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | xMatters says its security practices align with ISO 27001, ISO 27701, SOC 2, and SOC 3 standards. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier. |
| What it does | AlertOps is a SaaS incident alerting and notification platform that routes events to the right responders and manages escalation through resolution. | xMatters is a cloud service-reliability and incident-management platform that automates workflows, alerting, escalation and resolution for DevOps, SRE and operations teams. |
| Workflow automation | Workflow automation can perform remediation, escalation, ticket updates, communications, and other response actions. | Its code-free workflow builder automates incident-resolution steps and can be adapted from templates. |
Plans
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.