xMatters

Spec sheet

What it does

xMatters is a cloud service-reliability and incident-management platform that automates workflows, alerting, escalation and resolution for DevOps, SRE and operations teams.Read 15 Oct 2026 · help.xmatters.com

Purpose

xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale.Read 1 Oct 2026 · xmatters.com

API

The platform provides a flexible API for custom connections to cloud or on-premises systems.Read 1 Oct 2026 · xmatters.com

Integrations

xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic.Read 15 Oct 2026 · xmatters.com

Mobile apps

The xMatters mobile app is available from Google Play for Android and the App Store for iOS.Read 1 Oct 2026 · help.xmatters.com

Security

xMatters says its security practices align with ISO 27001, ISO 27701, SOC 2, and SOC 3 standards.Read 1 Oct 2026 · xmatters.com

Support

The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier.Read 1 Oct 2026 · xmatters.com

Founded

LinkedIn states that xMatters was founded in 2000.Read 15 Oct 2026 · linkedin.com

Agent operating systems

The current agent supports Windows Server 2016/2019/2022/2025, Red Hat Linux 8/9/10, Debian 11/12/13 and Ubuntu 22.04/24.04.Read 15 Oct 2026 · help.xmatters.com

Agent requirements

The agent requires at least 2 GB RAM, with 4 GB recommended, and about 5 GB suggested disk space.Read 15 Oct 2026 · help.xmatters.com

Alert intelligence

xMatters correlates and suppresses redundant alerts, provides contextual notifications, and sets notification thresholds.Read 1 Oct 2026 · xmatters.com

Analytics

Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics.Read 1 Oct 2026 · xmatters.com

API permissions

REST API access follows the same resource permissions and role controls applied in the web interface, returning 403 when access is denied.Read 15 Oct 2026 · xmatters.com

Browser support

The web interface supports Chrome, Edge and Firefox, with a minimum recommended screen resolution of 1024x768.Read 15 Oct 2026 · help.xmatters.com

Company headquarters

LinkedIn lists headquarters in Vienna, Virginia, United States.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists xMatters as having 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com

Custom integrations

Users can build integrations with any system through webhooks, Flow Designer and custom workflow components.Read 15 Oct 2026 · xmatters.com

Data hosting

Customers can choose hosting in North America, Asia-Pacific, or Europe.Read 1 Oct 2026 · xmatters.com

Documentation and support

Documentation includes REST API references, knowledge-base articles, tutorials, community resources and customer support request channels.Read 15 Oct 2026 · help.xmatters.com

Funding news

TechCrunch reported a $40 million Series D led by Goldman Sachs Private Capital Investing in February 2018 and approximately $95 million total debt and equity raised at that time.Read 15 Oct 2026 · techcrunch.com

Incident management

The platform supports collaborative response, adaptive team scaling, incident data review and automated resolution workflows.Read 15 Oct 2026 · xmatters.com

International notifications

xMatters offers global coverage for international SMS and voice notifications, and all pricing plans include unlimited mobile push notifications.Read 1 Oct 2026 · xmatters.com

Legal entity

The legal entity is registered as XMATTERS, INC., with a Vienna, Virginia headquarters address.Read 15 Oct 2026 · lei.bloomberg.com

Limit: Android app

Google Play reviewers report missed alerts when Do Not Disturb is active, awkward horizontal scrolling, repeated incident sounds and stale resolved incidents.Read 15 Oct 2026 · play.google.com

Limit: Capterra value

Capterra reviewers complain that functionality can feel limited for the price and that integrations or professional services may require substantial effort.Read 15 Oct 2026 · capterra.com

Limit: G2 cost and complexity

Some G2 reviewers describe pricing as high and report steep learning curves, clunky navigation and slow custom reports.Read 15 Oct 2026 · g2.com

Limit: G2 scheduling usability

G2 reviewers repeatedly criticize cumbersome calendar, holiday-coverage and shift-override workflows.Read 15 Oct 2026 · g2.com

Limit: Software Advice pricing

Software Advice reviewers say the product works well but some consider its pricing high relative to competitors or available functionality.Read 15 Oct 2026 · softwareadvice.com

Multichannel notifications

The service can contact personnel by phone, text, email and mobile applications, escalating across devices until responsibility is accepted.Read 15 Oct 2026 · help.xmatters.com

On-call scheduling

Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority.Read 15 Oct 2026 · help.xmatters.com

On-premises connectivity

The xMatters Agent runs behind a corporate firewall so cloud workflows can access internal systems and local files.Read 15 Oct 2026 · help.xmatters.com

Open-source components

The xMatters GitHub organization publishes separate open-source projects under licenses including MIT, MPL-2.0 and GPL-3.0, while the hosted xMatters product itself is proprietary.Read 15 Oct 2026 · github.com

Ownership news

Everbridge announced a definitive agreement to acquire xMatters for approximately $240 million on April 6, 2021; the acquisition closed May 7, 2021 for $242.6 million base consideration.Read 15 Oct 2026 · everbridge.com

Praise: Capterra usability

Capterra reviewers commonly report straightforward setup, effective alerting and helpful customer support.Read 15 Oct 2026 · capterra.com

Praise: G2 alerting

G2 reviewers repeatedly praise reliable notifications, automatic escalation to the correct on-call person and easy integration with monitoring tools.Read 15 Oct 2026 · g2.com

Praise: GetApp incident response

GetApp reviewers highlight fast resolution of complex emergencies, dependable paging and targeted communication based on schedules and escalation rules.Read 15 Oct 2026 · getapp.com

Praise: TrustRadius customization

TrustRadius summaries repeatedly praise customization, easy configuration and seamless integrations.Read 15 Oct 2026 · trustradius.com

Public API

xMatters provides a REST API usable from any programming language capable of making HTTP requests; the older SOAP API is deprecated.Read 15 Oct 2026 · help.xmatters.com

Rating on Capterra

4.6 out of 5 from 141 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 799 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.6 out of 5 from 141 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

3.0 out of 5 from 353 reviewsRead 15 Oct 2026 · play.google.com

Rating on Software Advice

4.6 out of 5 from 141 reviewsRead 15 Oct 2026 · softwareadvice.com

Rating on TrustRadius

10 out of 10 from 20 reviewsRead 15 Oct 2026 · trustradius.com

Release update

The September 2026 Agent 1.9.0 release upgraded the agent to Java 25 and updated libraries for vulnerability prevention.Read 15 Oct 2026 · help.xmatters.com

SDKs

The vendor publishes a Python 3 SDK and a Node.js xmtoolbox library; the Python SDK does not wrap every REST endpoint.Read 15 Oct 2026 · github.com

Security certifications

xMatters states that its security framework is certified to ISO 27001:2013, ISO 22301:2019 and ISO 27701:2019, and that SOC 2 and SOC 3 requirements are met.Read 15 Oct 2026 · xmatters.com

Signal intelligence

xMatters correlates and suppresses redundant alerts, enriches notifications with context and applies thresholds to determine recipients.Read 15 Oct 2026 · xmatters.com

Target users

The service reliability platform is designed for DevOps, SREs, and operations teams.Read 1 Oct 2026 · xmatters.com

Workflow automation

Its code-free workflow builder automates incident-resolution steps and can be adapted from templates.Read 15 Oct 2026 · xmatters.com

Workflow builder

Its code-free workflow builder automates each resolution step.Read 1 Oct 2026 · xmatters.com

Plans and prices

Every xMatters plan and price →

Where Specifiction places it

• Alert Management Software#5 of 368.6
• On-Call Management Software#7 of 308.6
• IT Alerting Software#6 of 238.6
• Incident Management Software#8 of 298.6
• IT Incident Management Software#14 of 318.6
• ServiceNow Marketplace Apps#5 of 108.6