PagerDuty vs xMatters
PagerDuty
pagerduty.com
xMatters
xmatters.comSide by side
| Figure | PagerDuty | xMatters |
|---|---|---|
| Price from | $21/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Alert Management Software | 9.0 (#3) | 8.6 (#5) |
| Spec score · On-Call Management Software | 9.0 (#3) | 8.6 (#7) |
| Spec score · IT Alerting Software | 8.9 (#3) | 8.6 (#6) |
| Spec score · Incident Management Software | 8.9 (#6) | 8.6 (#8) |
| Spec score · IT Incident Management Software | 8.9 (#9) | 8.6 (#14) |
| Spec score · ServiceNow Marketplace Apps | 8.9 (#3) | 8.6 (#5) |
| Company headquarters | LinkedIn lists PagerDuty headquarters at 600 Townsend Street, San Francisco, California. | LinkedIn lists headquarters in Vienna, Virginia, United States. |
| Company size | LinkedIn places PagerDuty in the 1,001–5,000 employee range. | LinkedIn lists xMatters as having 1,001–5,000 employees. |
| Founded | 2009 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| On-call scheduling | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Rating on G2 | 4.5 out of 5 from 979 reviews | 4.5 out of 5 from 799 reviews |
| Rating on GetApp | 4.6 out of 5 from 220 reviews | 4.6 out of 5 from 141 reviews |
| Rating on Google Play | 4.4 out of 5 from 5.07K reviews | 3.0 out of 5 from 353 reviews |
| Rating on TrustRadius | 8.5 out of 10 from 313 reviews | 10 out of 10 from 20 reviews |
| Security | PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline. | xMatters says its security practices align with ISO 27001, ISO 27701, SOC 2, and SOC 3 standards. |
| Support | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. | The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier. |
| What it does | PagerDuty is a SaaS incident-management and digital-operations platform that collects alerts, routes them to responders, and coordinates resolution. | xMatters is a cloud service-reliability and incident-management platform that automates workflows, alerting, escalation and resolution for DevOps, SRE and operations teams. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.