AlertOps vs PagerDuty
AlertOps
alertops.com
PagerDuty
pagerduty.comSide by side
| Figure | AlertOps | PagerDuty |
|---|---|---|
| Price from | $8/mo | $21/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Alert Management Software | 9.4 (#1) | 9.0 (#3) |
| Spec score · IT Incident Management Software | 9.4 (#1) | 8.9 (#9) |
| Spec score · On-Call Management Software | 9.4 (#1) | 9.0 (#3) |
| Spec score · Incident Management Software | 9.4 (#1) | 8.9 (#6) |
| Spec score · IT Alerting Software | 9.3 (#1) | 8.9 (#3) |
| AI features | OpsIQ correlates signals, automates triage, generates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. | PagerDuty AI provides generative and agentic capabilities such as incident summarization and task-oriented AI agents. |
| Alert routing | Routing rules can use severity, service, source, groups, schedules, and notification methods to determine recipients. | PagerDuty provides phone, SMS, email, push, and chat-based notifications with automated escalation and prioritization. |
| Automation | Workflow Automation can automate remediation, escalation, and communication workflows end-to-end. | Automation capabilities include incident workflows, Automation Actions, and runbook automation for diagnostics and remediation. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. |
| On-call scheduling | Schedules support rotating or fixed shifts, overrides, time zones, vacation coverage, and follow-the-sun operations. | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. |
| Plan limit | The Free plan is limited to five users and includes three escalation policies. | The Free Incident Management plan includes up to five users, one on-call schedule, and one escalation policy. |
| Rating on Apple App Store | 2.8 out of 5 from 5 ratings | 4.8 out of 5 from 5.2K ratings |
| Rating on G2 | 4.7 out of 5 from 155 reviews | 4.5 out of 5 from 979 reviews |
| Rating on Gartner Peer Insights | 4.8 out of 5 from 6 reviews | 4.5 out of 5 from 159 reviews |
| Rating on GetApp | 4.7 out of 5 from 21 reviews | 4.6 out of 5 from 220 reviews |
| Rating on Google Play | 3.4 out of 5 from 25 reviews | 4.4 out of 5 from 5.07K reviews |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. |
| What it does | AlertOps is a SaaS incident alerting and notification platform that routes events to the right responders and manages escalation through resolution. | PagerDuty is a SaaS incident-management and digital-operations platform that collects alerts, routes them to responders, and coordinates resolution. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.