Skip to content
SPECIFICTION
Get listed

ITOC360

itoc360.com

From $12/mo Free plan WebiOSAndroidAPISelf-hosted
Visit itoc360.com
Spec score 9.0 #4 of 29 in Incident Management Software

What it is

ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.

Spec sheet

What it does
ITOC360 is a cloud incident-management and on-call platform that ingests monitoring alerts, correlates them, routes ownership and escalates until an engineer responds.Read 15 Oct 2026 · docs.itoc360.com
Purpose
ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution.Read 29 Sep 2026 · itoc360.com
Intended users
The maker describes the platform as serving DevOps and SRE teams, and its pricing page identifies solo developers, early teams, growing teams, and teams of 20 or more as plan audiences.Read 29 Sep 2026 · itoc360.com
Integrations
The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing.Read 15 Oct 2026 · itoc360.com
Mobile apps
The iOS and Android apps let responders acknowledge, escalate, or resolve alerts from their phones.Read 29 Sep 2026 · itoc360.com
Support
The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium.Read 29 Sep 2026 · itoc360.com
Headquarters
Istanbul, TürkiyeRead 28 Sep 2026 · itoc360.com
Founded
2019Read 28 Sep 2026 · itoc360.com
AI alert correlation
Machine-learning correlation groups duplicate alerts using labels, resources and timestamps into a single actionable incident.Read 15 Oct 2026 · itoc360.com
Alert correlation
It groups alerts using labels, resources, and timestamps with machine learning to reduce duplicate notifications and combine alert storms into incidents.Read 29 Sep 2026 · itoc360.com
API authentication
Webhook and SDK requests use a per-source bearer token, which the documentation says should be treated like a password.Read 15 Oct 2026 · docs.itoc360.com
ChatOps
Slack and Teams responders can acknowledge, escalate, reassign, or resolve incidents from chat, and incident activity is collected into a timeline.Read 29 Sep 2026 · itoc360.com
Company facts
LinkedIn lists ITOC360 as privately held, founded in 2018, headquartered in Dover, Delaware, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Company history
The company says it registered the ITOC brand and launched human-assisted on-call services in 2019.Read 29 Sep 2026 · itoc360.com
Company legal name
The Google Play listing identifies the operator as ITOC360 Inc.; its developer contact lists IT SERVIS TEKNOLOJI HIZMETLERI VE YAZILIM ANONIM SIRKETI.Read 15 Oct 2026 · play.google.com
Company location
The maker says ITOC360 is incorporated in the United States and engineered in Europe, with operations serving clients in the US, UK, and Gulf.Read 29 Sep 2026 · itoc360.com
Company origin
The company says it registered the ITOC brand in 2019 after operating IT infrastructure, managed services and human-assisted on-call operations.Read 15 Oct 2026 · itoc360.com
Documentation depth
The GitBook documentation covers quickstart, channels, sources, escalation policies, incident lifecycle, alert grouping, authentication and security settings.Read 15 Oct 2026 · docs.itoc360.com
Enterprise availability
The Premium plan includes a written 99.99% uptime SLA and dedicated support and onboarding.Read 29 Sep 2026 · itoc360.com
Escalation policies
Policies can set timeouts and route unacknowledged alerts through multiple users, teams, schedules or management levels.Read 15 Oct 2026 · docs.itoc360.com
Go SDK
A public Go Events API client is published as github.com/itoc360/itoc360-go, requires Go 1.22 or later and is Apache-2.0 licensed.Read 15 Oct 2026 · pkg.go.dev
Incident tracking
Each incident records detection, acknowledgment, escalation and resolution actions in a timestamped activity history.Read 15 Oct 2026 · itoc360.com
Limit: analytics export
A Capterra reviewer says exporting analytics charts for presentations is awkward and manual screenshots are easier.Read 15 Oct 2026 · capterra.com
Limit: interface polish
A Capterra reviewer reports minor interface polish issues, a less-smooth onboarding curve and advanced settings that could be more intuitive.Read 15 Oct 2026 · capterra.com
Limit: onboarding complexity
One Capterra reviewer says complex escalation paths take time to learn and another reports that alert categorization and grouping required considerable setup effort.Read 15 Oct 2026 · capterra.com
Migration
The maker says schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports, with migration assistance.Read 29 Sep 2026 · itoc360.com
Mobile requirements
The mobile app requires an active ITOC360 account provisioned by an organization administrator; the app itself is free.Read 15 Oct 2026 · play.google.com
Mobile security
The Android listing states that the mobile app uses TOTP MFA, Android Keystore or iOS Keychain storage, TLS in transit and role-based permissions.Read 15 Oct 2026 · play.google.com
Named integrations
Listed connectors include AWS CloudWatch, Datadog, Dynatrace, Elastic, Grafana, Jira, Microsoft Teams, Prometheus, ServiceNow, Slack, Terraform Cloud, Twilio, Zabbix and Zapier.Read 15 Oct 2026 · itoc360.com
Notable news: Microsoft connector
Microsoft Learn lists an ITOC360 independent-publisher connector for Power Automate, Power Apps, Logic Apps and Copilot Studio, with send-alert and resolve-event actions.Read 15 Oct 2026 · learn.microsoft.com
Notable news: SourceForge award
On October 6, 2026, ITOC360 announced that it won SourceForge’s Fall 2026 Top Performer Award, ranking in the top 10% of favorably reviewed products.Read 15 Oct 2026 · itoc360.com
Notification channels
Supported responder channels include voice calls, SMS, push, email, Slack, Microsoft Teams and custom webhooks.Read 15 Oct 2026 · itoc360.com
Notifications
Notification channels include voice calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom webhooks.Read 29 Sep 2026 · itoc360.com
On-call scheduling
Schedules support daily or weekly rotations, timezone-aware coverage, holiday overrides, backup schedules and shift swaps.Read 15 Oct 2026 · docs.itoc360.com
Postmortems
The service builds incident timelines from chat messages, status changes and remediation steps and supports exportable postmortems.Read 15 Oct 2026 · itoc360.com
Praise: alert correlation
Capterra reviewers praise grouping duplicate alerts from tools such as Prometheus and Datadog to reduce alert fatigue.Read 15 Oct 2026 · capterra.com
Praise: escalation
Capterra reviewers repeatedly praise automatic escalation through phone, SMS and push when the primary responder does not acknowledge.Read 15 Oct 2026 · capterra.com
Python SDK
A public itoc360 Python SDK is installable with pip, requires Python 3.10 or later and is Apache-2.0 licensed.Read 15 Oct 2026 · pypi.org
Rating on Capterra
5.0 out of 5 from 4 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
No rating listed from 0 reviewsRead 15 Oct 2026 · gartner.com
Real-time alerting
The platform sends threshold-triggered notifications through email, SMS or chat channels.Read 15 Oct 2026 · itoc360.com
Runbooks and remediation
Incident response pages describe one-tap execution of restart scripts, failover clusters and pre-approved runbooks from notification threads.Read 15 Oct 2026 · itoc360.com
SDK extensibility
The Go client supports SendAlert and arbitrary JSON SendRaw payloads, custom base URLs, custom HTTP clients and user-agent options.Read 15 Oct 2026 · pkg.go.dev
Security and privacy
The privacy policy says the website cookie policy complies with Turkey’s KVKK and the EU GDPR.Read 29 Sep 2026 · itoc360.com
Security controls
Documentation states that organizations can use TOTP or SMS two-factor authentication, domain verification and role-based access control.Read 15 Oct 2026 · docs.itoc360.com
Self-hosting indication
The Go SDK documentation includes a custom base URL example described for a self-hosted deployment, but the main product pages describe ITOC360 as SaaS.Read 15 Oct 2026 · pkg.go.dev
Webhook API
Any system that emits an outbound webhook can feed ITOC360 through a generated source endpoint and configurable JSON field mapping.Read 15 Oct 2026 · docs.itoc360.com

Plans and prices

Free Free free forever 1 user · 50 SMS/month · 5 voice calls/month · 1 monitoring source · 7-day retention · basic time-based grouping Read 15 Oct 2026 · itoc360.com
Foundation $12 a month billed monthly; 3-user minimum ($36 total commitment) Up to 10 users · 500 SMS/month · 100 voice calls/month · 2 monitoring sources · 3-month retention · 14-day trial Read 15 Oct 2026 · itoc360.com
Advanced $18 a month 14-day free trial; 5-user minimum ($90 total commitment) Unlimited users · unlimited SMS and voice calls · 6 monitoring sources · 6-month retention · sliding grouping · custom workflows · Jira/ServiceNow sync Read 15 Oct 2026 · itoc360.com
Premium $28 a month billed monthly; 20-user minimum ($560 total commitment) Unlimited users · unlimited SMS and voice calls · unlimited monitoring sources · 12-month retention · custom integrations/webhooks · dedicated support · written 99.99% uptime SLA Read 15 Oct 2026 · itoc360.com

Every ITOC360 plan and price →

Strong points and limits

Strong points

  • Groups related alerts using labels, resources, and timestamps
  • Timezone-aware rotations include holiday overrides and backups
  • Responders can manage incidents in chat or mobile apps
  • Offers 59 listed integrations
  • Imports schedules and routing rules from Opsgenie or PagerDuty exports

Limits

  • Free plan is limited to one user
  • Free plan includes 50 SMS and five voice calls monthly
  • Free plan retains data for seven days
  • Paid plans start at $12/user/mo

Who it suits

ITOC360 suits DevOps and SRE teams that need on-call scheduling, alert routing, and incident tracking. Its plan audiences also include solo developers and teams of varying sizes.

ITOC360 in depth

Read the full write-up

ITOC360 is built for DevOps and SRE teams that need alert handling, on-call coverage and incident follow-through in one service. It suits organizations moving beyond ad-hoc notification, especially those that want responders to work from phones or chat. The main trade-off is clear: useful operational breadth comes with tightly capped free usage and paid-plan seat minimums.

Overview

ITOC360 correlates incoming alerts, routes them to engineers, escalates when nobody responds and tracks resolution. Its combination of scheduling, incident actions, mobile apps and ChatOps makes it a sensible fit for teams standardizing their response process rather than adding another standalone alert destination.

The product originated with the ITOC brand’s 2019 launch of human-assisted on-call services. The company says ITOC360 is incorporated in the United States, engineered in Europe and operated for customers in the US, UK and Gulf; its headquarters are in Istanbul, Türkiye.

Key features

Machine-learning correlation groups alerts by labels, resources and timestamps. The aim is to suppress duplicate notifications and turn an alert storm into a smaller number of incidents. That approach should help teams whose monitoring data exposes those signals, while teams needing more specialized correlation rules may not get the same reduction in noise.

On-call scheduling supports timezone-aware rotations, holiday overrides and backup schedules. Escalation policies can pass responsibility onward when a responder does not act. Coverage is broad: voice calls, SMS, push alerts, email, Slack, Microsoft Teams and custom webhooks are available, although the paid-plan quotas make heavy voice or SMS use a budgeting concern.

The iOS and Android apps let responders acknowledge, escalate or resolve alerts away from a workstation. Slack and Teams users can acknowledge, escalate, reassign or resolve incidents in chat, with activity assembled into a timeline. That is a practical choice for teams already operating in those collaboration tools.

The integrations directory contains 59 integrations, including Prometheus, Datadog, Jira, ServiceNow, Slack and Microsoft Teams. Post-incident reviews, status pages and audit logs extend the service from initial paging into review, communication and accountability. Teams leaving Opsgenie or PagerDuty can import schedules, escalation policies, integrations and routing rules from exports, with migration assistance.

The privacy policy describes website cookie handling that complies with Turkey’s KVKK and the EU GDPR. Premium adds dedicated support and onboarding plus a written 99.99% uptime SLA, which matters to organizations that need a contractual reliability commitment.

Pricing

ITOC360 uses a freemium model, with a 14-day trial and paid plans starting at $12 per user per month. The free tier is genuinely free forever, but its limits make it better for evaluation or a very small operation than for sustained production coverage.

PlanPrice and termsIncluded capacityBest fitFreefree, billed free forever1 user; 50 SMS/month; 5 voice calls/month; 1 monitoring source; 7-day data retentionA solo developer validating workflowsFoundation$12 a month, billed $12/user/mo monthly; 3-user minimumUp to 10 users; 500 SMS/month; 100 voice calls/month; 2 monitoring sources; 3-month retentionEarly teams that can stay within small-team and source limitsAdvanced$18 a month, billed $18/user/mo; 5-user minimumUnlimited users; unlimited SMS and voice calls; 6 monitoring sources; 6-month retentionGrowing teams needing more responders and notification headroomPremium$28 a month, billed $28/user/mo monthly; 20-user minimumUnlimited users; unlimited SMS and voice calls; unlimited monitoring sources; 12-month retention; written 99.99% uptime SLA; dedicated support and onboardingOrganizations of 20 or more that require enterprise assurancesFoundation’s three-user minimum means a small team pays for a baseline of seats even if fewer people actively respond. Advanced removes user and messaging caps but raises the minimum to five users. Premium’s 20-user minimum makes its SLA and service commitments difficult to justify for smaller groups. Support targets range from under 72 hours on Free to under two hours, 24/7, on Premium, so response expectations improve materially with the higher tiers.

Platforms

ITOC360 runs on the web and has native apps for Android and iOS. Chat-based incident actions are available in Slack and Microsoft Teams, while custom webhooks provide a route for other systems.

Who it's for

Solo developers can use Free to understand the workflow, provided one monitoring source and the small notification allowance are enough. Early teams are the natural Foundation audience, while growing teams with broader coverage should consider Advanced. Teams of 20 or more that need unlimited sources, longer retention, onboarding and a written SLA are the clearest Premium candidates. DevOps and SRE organizations replacing Opsgenie or PagerDuty also have a defined migration path.

Pros and cons

Pros

Alert correlation can consolidate duplicate and storm-driven notifications into incidents.

Timezone-aware schedules, holiday overrides, backups and escalation policies support real-world coverage.

Voice, SMS, push, email, Slack, Teams and webhooks offer varied notification routes.

Mobile and chat actions let responders acknowledge, reassign, escalate or resolve without opening the web app.

Migration assistance and imports from Opsgenie or PagerDuty reduce switching effort.

Cons

Free is limited to one user, one source, 50 SMS, five voice calls and seven days of retention.

Every paid tier has a seat minimum, including three users on Foundation and 20 on Premium.

Foundation remains constrained to two monitoring sources and finite SMS and voice quotas.

Premium’s strongest assurances come with a minimum scale that smaller teams may not need.

Alternatives

Incident Management Software is the broader category guide for comparing incident-response tools.

Choose CyberCPR instead if you need a wider platform range, including self-hosted, Linux, Windows and macOS options, or a charity and education edition.

PagerDuty is the alternative when a free plan with five users, one on-call schedule and one escalation policy better matches your starting scope.

Pick AlertOps when a five-user free tier, basic routing, three escalation policies and more than 200 integrations are the priority.

xMatters suits teams seeking a free tier for up to five users or a Starter plan capped at 25 users.

DFIRe is an alternative incident-response service with web, API, Linux and self-hosted availability.

Grafana Cloud Application Observability is the better direction when host-based observability pricing and a free allowance of 2,232 host hours are central.

incident.io is worth considering for native Slack or Microsoft Teams response, single-team on-call and a free status page.

Request Tracker for Incident Response fits organizations that prefer a paid, self-hostable incident-response product with a community edition.

Verdict

ITOC360 is a strong choice for DevOps and SRE teams that want correlated alerting, structured on-call schedules and incident control across mobile and chat, especially when migration from Opsgenie or PagerDuty matters. Look elsewhere if you need a genuinely broad free deployment, no paid seat minimums or enterprise features at smaller team sizes.

Verdict

ITOC360 combines alert correlation, on-call scheduling, escalation, and incident handling across chat and mobile. The free plan has defined user, notification, source, and retention limits; paid plans add capacity, and Premium includes a written uptime SLA.

Where Specifiction places it

Alternatives to ITOC360All alternatives →