Grafana Cloud Application Observability vs ITOC360
Grafana Cloud Application Observability
grafana.com
ITOC360
itoc360.comSide by side
| Figure | Grafana Cloud Application Observability | ITOC360 |
|---|---|---|
| Price from | $0.03/mo | $12/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Incident Management Software | 9.1 (#3) | 9.0 (#4) |
| Company legal name | Crunchbase lists Grafana Labs’ legal name as Raintank, Inc. | The Google Play listing identifies the operator as ITOC360 Inc.; its developer contact lists IT SERVIS TEKNOLOJI HIZMETLERI VE YAZILIM ANONIM SIRKETI. |
| Documentation depth | The documentation covers setup, instrumentation, pricing, cost optimization, troubleshooting, APIs, SDKs, dashboards, integrations, and signal exploration. | The GitBook documentation covers quickstart, channels, sources, escalation policies, incident lifecycle, alert grouping, authentication and security settings. |
| Founded | 2014 | 2019 |
| Integrations | Grafana Cloud connection tiles support Java, .NET, Beyla, Grafana Alloy, OTLP, and the upstream OpenTelemetry Collector. | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. |
| Purpose | Grafana Cloud Application Observability provides out-of-the-box application monitoring and uses OpenTelemetry and Prometheus data to support root-cause analysis. | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. |
| Rating on G2 | 4.5 out of 5 from 209 reviews | 5.0 out of 5 from 1 review |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 437 ratings | No rating listed from 0 reviews |
| What it does | Grafana Cloud Application Observability provides managed application performance monitoring by combining OpenTelemetry and Prometheus telemetry with Grafana Cloud insights. | ITOC360 is a cloud incident-management and on-call platform that ingests monitoring alerts, correlates them, routes ownership and escalates until an engineer responds. |
Plans
Grafana Cloud Application Observability
- FreeFree
- Pro$0.03 a month
- FreeFree
- Pro$0.03 a month
- EnterprisePriced on request
In their own words
Grafana Cloud Application Observability
Grafana Cloud Application Observability monitors applications and brings OpenTelemetry and Prometheus data together to help software engineers investigate anomalies and their causes. Its knowledge graph discovers services and relationships from telemetry, while the service catalog displays latency, error ratio, and request rate for each service. The RCA workbench and Entity Graph help investigate correlated problems across a stack. Metrics, logs, traces, and profiles share a unified view, with drill-down from a service into its signals. Grafana identifies Alloy as a collector with native pipelines for OpenTelemetry and Prometheus. The free plan includes up to 2,232 host hours per month and community support. Pro is listed at $0.03 a month, with a $19 monthly platform fee and $0.025 per host hour; host hours and application telemetry are billed at standard Grafana Cloud rates. Serverless usage is billed on telemetry ingested instead of host hours. The cloud service runs on Linux, macOS, Windows, and the web.
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.