AlertOps vs ITOC360
AlertOps
alertops.com
ITOC360
itoc360.comSide by side
| Figure | AlertOps | ITOC360 |
|---|---|---|
| Price from | $8/mo | $12/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Incident Management Software | 9.4 (#1) | 9.0 (#4) |
| Company facts | LinkedIn lists AlertOps as privately held, founded in 2019, headquartered in Bloomingdale, Illinois, with 51–200 employees and an additional Chennai office. | LinkedIn lists ITOC360 as privately held, founded in 2018, headquartered in Dover, Delaware, with 51–200 employees. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. |
| Mobile apps | AlertOps provides iOS and Android apps for viewing, acknowledging, assigning, escalating, closing alerts, adding notes, and checking schedules. | The iOS and Android apps let responders acknowledge, escalate, or resolve alerts from their phones. |
| Notification channels | AlertOps delivers alerts through email, SMS, voice calls, mobile push, chat tools, and live call routing. | Supported responder channels include voice calls, SMS, push, email, Slack, Microsoft Teams and custom webhooks. |
| On-call scheduling | Schedules support rotating or fixed shifts, overrides, time zones, vacation coverage, and follow-the-sun operations. | Schedules support daily or weekly rotations, timezone-aware coverage, holiday overrides, backup schedules and shift swaps. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. |
| Rating on Capterra | 4.7 out of 5 from 21 reviews | 5.0 out of 5 from 4 reviews |
| Rating on G2 | 4.7 out of 5 from 155 reviews | 5.0 out of 5 from 1 review |
| Rating on Gartner Peer Insights | 4.8 out of 5 from 6 reviews | No rating listed from 0 reviews |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium. |
| What it does | AlertOps is a SaaS incident alerting and notification platform that routes events to the right responders and manages escalation through resolution. | ITOC360 is a cloud incident-management and on-call platform that ingests monitoring alerts, correlates them, routes ownership and escalates until an engineer responds. |
Plans
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.