Freshservice vs Xurrent IMR
Freshservice
freshworks.com
Xurrent IMR
xurrent.comSide by side
| Figure | Freshservice | Xurrent IMR |
|---|---|---|
| Price from | $19/mo | $6/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · Enterprise Service Management Software | 9.1 (#1) | 7.6 (#16) |
| Spec score · IT Change Management Software | 9.1 (#3) | 7.7 (#20) |
| Spec score · IT Problem Management Software | 9.1 (#3) | 7.7 (#23) |
| Spec score · IT Service Management - Midmarket Software | 9.1 (#5) | 7.7 (#15) |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | Xurrent advertises a 14-day free trial with full feature access and no credit card required. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Xurrent IMR
Xurrent IMR has no write-up on Specifiction yet; its figures are above.