Skip to content
SPECIFICTION
Get listed

Gfacility

gfacility.com

Free trial WebiOSAndroidAPI
Visit gfacility.com
Spec score 8.0 #7 of 23 in Hybrid Enablement Software

What it is

Gfacility is a cloud platform that brings IT, facility, and workplace service management into a shared service catalogue, backlog, and cross-domain dashboard. IT tools cover incident, change, and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment, and analytics. Facility features include helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace features cover room and desk booking, room signage, visitor management, catering, and workplace insights. Its AI can classify, enrich, and route requests, and the maker says it can close level-1 tickets without human involvement when safe. It says automatic resolutions are limited to high-confidence cases with reversible actions, which are logged and can be reversed from an audit view. Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM, and record-level role-based access. A 30-day trial is offered without a credit card, with access to selected modules and personal onboarding. Pricing is available on request.

Spec sheet

Product
Gfacility describes itself as an AI-native enterprise service management platform for IT, Facility and Workplace teams.Read 7 Oct 2026 · gfacility.com
Intended users
The site identifies facility managers, IT and service managers, workplace and office managers, operations leaders, CIOs, HR, finance, reception teams and service providers among its intended roles.Read 7 Oct 2026 · gfacility.com
Trial
The homepage offers a 30-day trial with no credit card required, full access to selected modules and a personal onboarding session.Read 5 Oct 2026 · gfacility.com
Integrations
The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations.Read 7 Oct 2026 · gfacility.com
Security
Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit.Read 7 Oct 2026 · gfacility.com
Support
The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides.Read 7 Oct 2026 · gfacility.com
Company
The contact page identifies the company as Gfacility Projects B.V. and gives its address as Druivenstraat 47, 4816 KB Breda, Netherlands.Read 5 Oct 2026 · gfacility.com
AI
Gfacility says its AI can classify, enrich and route requests, and can close level-1 tickets without human involvement where safe.Read 7 Oct 2026 · gfacility.com
AI controls
The maker says AI auto-resolves only when confidence is high and the action is reversible, and that actions are logged and reversible from an audit view.Read 5 Oct 2026 · gfacility.com
AI data handling
The maker says customer data is not used to train or fine-tune AI models and AI actions are recorded in an audit trail.Read 7 Oct 2026 · gfacility.com
AI triage
Its AI triage classifies, enriches and routes requests, and the maker says it can self-resolve level-1 tickets when safe.Read 5 Oct 2026 · gfacility.com
Facility features
Facility features include a helpdesk, work orders, asset management, inspections, maintenance planning, vendor and contract management, and fleet management.Read 7 Oct 2026 · gfacility.com
IT features
Its IT service management features include incident, change and problem management, asset management, knowledge base, time tracking and workflow automation.Read 7 Oct 2026 · gfacility.com
Mobile app
The mobile application supports creating and editing tickets and is listed in the app store under the name Gfacility.Read 7 Oct 2026 · gfacility.com
Pricing
The maker describes pricing as per user with no module add-ons, and says AI agents are priced separately; it does not state numeric prices on the opened page.Read 7 Oct 2026 · gfacility.com
Product scope
Gfacility unifies IT, Facility and Workplace service management on one AI-native enterprise service management platform.Read 5 Oct 2026 · gfacility.com
Shared service operations
The platform brings service teams together with one service catalogue, shared backlog and cross-domain dashboard.Read 7 Oct 2026 · gfacility.com
Workplace features
Workplace features include room and desk booking, room signage, visitor management, catering, hybrid scheduling and space planning.Read 7 Oct 2026 · gfacility.com

Plans and prices

30-day free trial Free No credit card required · Full access to selected modules · Personal onboarding session Read 7 Oct 2026 · gfacility.com

Every Gfacility plan and price →

Strong points and limits

Strong points

  • Combines IT, facility, and workplace service management.
  • Offers a 30-day trial without a credit card.
  • AI can classify, enrich, and route requests.
  • Includes workflow automation and an employee portal.
  • Available on Android, iOS, API, and web.

Limits

  • No free plan is listed.
  • Pricing is available only by request.
  • Trial access is limited to selected modules.

Who it suits

Gfacility is aimed at IT, facility, and workplace teams seeking shared service management across departments. The maker presents it for organizations in sectors including healthcare, education, government, financial services, manufacturing, professional services, technology, real estate, and retail.

Verdict

Gfacility brings a broad set of service-management tools under one cloud platform, with AI triage and controls described by the maker. Its pricing requires a request, and trial access covers selected modules rather than an unspecified full product.

Where Specifiction places it

Alternatives to GfacilityAll alternatives →