IFS Enterprise Service Management
- 1Runs onAndroid, iOS, Web, Windows
- 2Non-IT departmentsYes
- 3Service catalogYes
- 4Workflow automationYes
- 5Employee portalYes
- 6Knowledge baseYes
- 7Asset managementYes
Overview
IFS Enterprise Service Management brings internal service delivery together across IT and business departments. IFS assyst centralizes service requests and support functions, extending service management to areas such as HR, Facilities, and Finance. Employees can use a self-service portal and knowledge base, while built-in workflows automate repetitive tasks and approvals. Service catalogs and Advanced Case Management support organizing requests and handoffs across teams. Real-time analytics and dashboards provide visibility into service performance, and no-code configuration supports adaptation across business functions. IFS lists integrations with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. Deployment options include IFS Cloud, on-premise hosting, or a customer's own cloud environment. It runs on Android, iOS, web, and Windows. Pricing is on request.
Who it is for
IFS ESM is intended for businesses that manufacture, service, and manage complex assets. It suits organizations coordinating internal requests and workflows across IT and departments such as HR, Facilities, and Finance.
What is good
- Centralizes requests across IT and business departments
- Includes employee self-service and a knowledge base
- Workflows automate tasks and approvals
- Cloud, on-premise, and customer-cloud deployment options
What to know first
- Pricing is on request
- Configuration and deployment options are described for business functions
Verdict
IFS ESM brings cross-department service requests, workflows, analytics, and business-system connections together. Organizations will need to contact IFS or book a demo for pricing.
IFS Enterprise Service Management plans and pricing
All plansCompared on ERP software
Facts
- Employee self-service
- Yesifs.com · 20 Sept 2026
- Purpose
- IFS ESM unifies internal service delivery across an organization and automates workflows to streamline operations and improve collaboration.ifs.com · 29 Sept 2026
- Cross-department services
- IFS describes ESM as extending service management beyond IT to functions such as HR, Facilities, and Finance.ifs.com · 29 Sept 2026
- Service requests
- IFS assyst centralizes service requests and support functions across IT and business departments.ifs.com · 29 Sept 2026
- Automation
- Built-in workflows automate repetitive tasks and approvals to accelerate service fulfillment.ifs.com · 29 Sept 2026
- Analytics
- The product provides real-time analytics and dashboards for service performance visibility.ifs.com · 29 Sept 2026
- Configuration
- IFS says no-code configuration and integrations support adaptation and deployment across business functions.ifs.com · 29 Sept 2026
- IFS integrations
- IFS ESM connects with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service.ifs.com · 29 Sept 2026
- Case management
- IFS Advanced Case Management connects field operations, technical support, and back-office teams with automation and handovers.ifs.com · 29 Sept 2026
- Cloud security
- IFS says its cloud service is hosted in Microsoft Azure, uses single-tenant environments, and includes encryption at rest and in transit.ifs.com · 29 Sept 2026
- Certifications
- IFS states it holds ISO/IEC 27001:2013 certification and SOC 1 Type II and SOC 2 Type II reports for IFS Cloud and IFS Success services.ifs.com · 29 Sept 2026
- Service availability
- IFS reports 99.99% cloud production service availability as a rolling 90-day average.ifs.com · 29 Sept 2026
- Support
- IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions.ifs.com · 29 Sept 2026
- Intended users
- IFS describes its software as serving businesses that manufacture, service, and manage complex assets.ifs.com · 29 Sept 2026
Company
- Founded
- 1983ifs.com · 28 Sept 2026
Best IFS Enterprise Service Management alternatives
See all 20
Where it ranks on Specifiction
Is IFS Enterprise Service Management yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- ifs.com/en/products/esm· checked 20 Sept 2026
- ifs.com/en/about/trust-center· checked 29 Sept 2026
- ifs.com/en/about· checked 29 Sept 2026