IFS Enterprise Service Management

ifs.com

WebWindowsiOSAndroid

Spec score 7.6 #21 of 43 in IT Change Management Software

What it is

IFS Enterprise Service Management brings internal service delivery together across IT and business departments. IFS assyst centralizes service requests and support functions, extending service management to areas such as HR, Facilities, and Finance. Employees can use a self-service portal and knowledge base, while built-in workflows automate repetitive tasks and approvals. Service catalogs and Advanced Case Management support organizing requests and handoffs across teams. Real-time analytics and dashboards provide visibility into service performance, and no-code configuration supports adaptation across business functions. IFS lists integrations with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. Deployment options include IFS Cloud, on-premise hosting, or a customer's own cloud environment. It runs on Android, iOS, web, and Windows. Pricing is on request.

Spec sheet

Purpose: IFS ESM unifies internal service delivery across an organization and automates workflows to streamline operations and improve collaboration.Read 29 Sep 2026 · ifs.com
Intended users: IFS describes its software as serving businesses that manufacture, service, and manage complex assets.Read 29 Sep 2026 · ifs.com
Deployment: The IFS Trust Center says customers may choose IFS Cloud, on-premise hosting, or their own cloud environment.Read 29 Sep 2026 · ifs.com
Support: IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions.Read 29 Sep 2026 · ifs.com
Founded: 1983Read 28 Sep 2026 · ifs.com
Analytics: The product provides real-time analytics and dashboards for service performance visibility.Read 29 Sep 2026 · ifs.com
Automation: Built-in workflows automate repetitive tasks and approvals to accelerate service fulfillment.Read 29 Sep 2026 · ifs.com
Case management: IFS Advanced Case Management connects field operations, technical support, and back-office teams with automation and handovers.Read 29 Sep 2026 · ifs.com
Certifications: IFS states it holds ISO/IEC 27001:2013 certification and SOC 1 Type II and SOC 2 Type II reports for IFS Cloud and IFS Success services.Read 29 Sep 2026 · ifs.com
Cloud security: IFS says its cloud service is hosted in Microsoft Azure, uses single-tenant environments, and includes encryption at rest and in transit.Read 29 Sep 2026 · ifs.com
Configuration: IFS says no-code configuration and integrations support adaptation and deployment across business functions.Read 29 Sep 2026 · ifs.com
Cross-department services: IFS describes ESM as extending service management beyond IT to functions such as HR, Facilities, and Finance.Read 29 Sep 2026 · ifs.com
Employee self-service: YesRead 20 Sep 2026 · ifs.com
IFS integrations: IFS ESM connects with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service.Read 29 Sep 2026 · ifs.com
Service availability: IFS reports 99.99% cloud production service availability as a rolling 90-day average.Read 29 Sep 2026 · ifs.com
Service requests: IFS assyst centralizes service requests and support functions across IT and business departments.Read 29 Sep 2026 · ifs.com

Plans and prices

IFS Enterprise Service Management Priced on request Pricing not listed; contact IFS or book a demo Read 29 Sep 2026 · ifs.com

Every IFS Enterprise Service Management plan and price →

Strong points and limits

Strong points

Centralizes requests across IT and business departments
Includes employee self-service and a knowledge base
Workflows automate tasks and approvals
Cloud, on-premise, and customer-cloud deployment options

Limits

Pricing is on request
Configuration and deployment options are described for business functions

Who it suits

IFS ESM is intended for businesses that manufacture, service, and manage complex assets. It suits organizations coordinating internal requests and workflows across IT and departments such as HR, Facilities, and Finance.

Verdict

IFS ESM brings cross-department service requests, workflows, analytics, and business-system connections together. Organizations will need to contact IFS or book a demo for pricing.