GLPI vs IFS Enterprise Service Management
GLPI
glpi-project.org
IFS Enterprise Service Management
ifs.comSide by side
| Figure | GLPI | IFS Enterprise Service Management |
|---|---|---|
| Price from | €19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 13 | 1 |
| Spec score · IT Asset Management Software | 9.3 (#2) | 7.4 (#80) |
| Spec score · IT Service Management - Enterprise Software | 9.3 (#1) | 7.7 (#13) |
| Spec score · IT Change Management Software | 9.2 (#2) | 7.6 (#21) |
| Spec score · Configuration Management Database | 9.1 (#2) | 7.5 (#25) |
| Cloud security | The cloud security policy says its OVHCloud firewall allows HTTPS only and blocks other protocols before they reach instances. | IFS says its cloud service is hosted in Microsoft Azure, uses single-tenant environments, and includes encryption at rest and in transit. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | IFS ESM unifies internal service delivery across an organization and automates workflows to streamline operations and improve collaboration. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
IFS Enterprise Service Management
- IFS Enterprise Service ManagementPriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service delivery together across IT and business departments. IFS assyst centralizes service requests and support functions, extending service management to areas such as HR, Facilities, and Finance. Employees can use a self-service portal and knowledge base, while built-in workflows automate repetitive tasks and approvals. Service catalogs and Advanced Case Management support organizing requests and handoffs across teams. Real-time analytics and dashboards provide visibility into service performance, and no-code configuration supports adaptation across business functions. IFS lists integrations with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. Deployment options include IFS Cloud, on-premise hosting, or a customer's own cloud environment. It runs on Android, iOS, web, and Windows. Pricing is on request.