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SPECIFICTION
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EasyVista Service Manager

easyvista.com

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Spec score 7.4 #25 of 43 in IT Change Management Software

What it is

EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.

Spec sheet

Purpose
EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery.Read 7 Oct 2026 · easyvista.com
Deployment
Service Manager licensing terms describe hosted or SaaS use and on-premise use.Read 7 Oct 2026 · info.easyvista.com
Integrations
Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer.Read 7 Oct 2026 · easyvista.com
Security
EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest.Read 7 Oct 2026 · info.easyvista.com
Support
The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email.Read 7 Oct 2026 · info.easyvista.com
Headquarters
Noisy-le-Grand, FranceRead 28 Sep 2026 · easyvista.com
Automation and AI
EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business.Read 7 Oct 2026 · easyvista.com
Core ITSM
The product supports incident, problem, service request, knowledge, service portfolio, and change and release management.Read 7 Oct 2026 · easyvista.com
Enterprise service management
The editions include HR case management and facilities case management.Read 7 Oct 2026 · easyvista.com
Hosting availability
For hosted software, the terms state minimum availability of 99.9%.Read 7 Oct 2026 · info.easyvista.com
Intended customers
The product is positioned for enterprise-scale IT service operations, and the maker highlights solutions for manufacturing, education, public sector, financial services, and healthcare.Read 7 Oct 2026 · easyvista.com
Limits
The product may only be used by the number of concurrent Managing Users specified in the customer’s Order Form.Read 7 Oct 2026 · info.easyvista.com
Pricing
The maker directs prospective customers to request a quote for pricing information.Read 7 Oct 2026 · info.easyvista.com
Unified operations
It brings incidents, requests, changes, assets, and workflows together on one platform.Read 7 Oct 2026 · easyvista.com

Plans and prices

Standard Edition Priced on request For getting started · 1 chatbot · 2 Service Apps · 10GB document storage Read 7 Oct 2026 · easyvista.com
Professional Edition Priced on request ITSM & ITOM for large organization · 2 Service Bots · 2 chatbots · 4 Service Apps · 20GB document storage Read 7 Oct 2026 · easyvista.com
Enterprise Edition Priced on request End-to-end service experiences for enterprises · Unlimited Service Bots, chatbots, and Service Apps · 50GB document storage Read 7 Oct 2026 · easyvista.com

Every EasyVista Service Manager plan and price →

Strong points and limits

Strong points

  • Unifies incidents, assets, requests, and workflows
  • Includes AI-driven issue automation
  • Supports hosted, SaaS, and on-premise deployment
  • Offers HR and facilities case management
  • Provides round-the-clock routine support

Limits

  • No free plan is listed
  • Pricing requires a quote
  • Use is limited to concurrent Managing Users
  • No status page is listed

Who it suits

It is positioned for enterprise-scale IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare.

Verdict

EasyVista Service Manager brings core ITSM, operations, automation, and broader service cases together. Prospective customers should request pricing and check the concurrent-user limit and deployment terms.

Where Specifiction places it

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