EasyVista Service Manager vs Freshservice
EasyVista Service Manager
easyvista.com
Freshservice
freshworks.comSide by side
| Figure | EasyVista Service Manager | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 7 |
| Spec score · IT Change Management Software | 7.4 (#25) | 9.1 (#3) |
| Spec score · Enterprise Service Management Software | 7.5 (#17) | 9.1 (#1) |
| Spec score · IT SLA Management Software | 7.4 (#32) | 9.0 (#8) |
| Spec score · IT Problem Management Software | 7.4 (#25) | 9.1 (#3) |
| Spec score · IT Service Catalog Software | 7.5 (#15) | 9.1 (#2) |
| Spec score · CMDB Software | 7.3 (#29) | 8.9 (#6) |
| Spec score · IT Knowledge Base Software | 7.4 (#46) | 9.0 (#6) |
| Spec score · AI IT Service Desk Software | 7.4 (#19) | 9.0 (#2) |
| Spec score · IT Incident Management Software | 7.4 (#26) | 9.1 (#3) |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.