Alloy Navigator vs EasyVista Service Manager
Alloy Navigator
alloysoftware.com
EasyVista Service Manager
easyvista.comSide by side
| Figure | Alloy Navigator | EasyVista Service Manager |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT SLA Management Software | 9.3 (#1) | 7.4 (#32) |
| Spec score · IT Change Management Software | 9.3 (#1) | 7.4 (#25) |
| Spec score · CMDB Software | 9.3 (#1) | 7.3 (#29) |
| Spec score · IT Problem Management Software | 9.3 (#1) | 7.4 (#25) |
| Spec score · IT Knowledge Base Software | 9.3 (#2) | 7.4 (#46) |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | Service Manager licensing terms describe hosted or SaaS use and on-premise use. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.