EasyVista Service Manager vs Giva ChangeManager

EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.

Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.