ZentraITSM

Spec sheet

Product

Zentra is an ITSM platform for incident, service request, problem, and change management, assets and CMDB, SLAs, approvals, automation, knowledge, and operational analytics.Read 2 Oct 2026 · zentraitsm.com

Intended users

The site describes use for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments.Read 2 Oct 2026 · zentraitsm.com

Deployment

Zentra says it is available as managed cloud or self-hosted in a customer VPC, including air-gapped environments, with configurable tenant data residency.Read 2 Oct 2026 · zentraitsm.com

Integrations

The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream.Read 2 Oct 2026 · zentraitsm.com

Security

Listed security controls include encryption in transit and at rest with key rotation, granular field- and record-scoped access, immutable audit-log export, and ISO 27001 and SOC 2 aligned controls.Read 2 Oct 2026 · zentraitsm.com

Support

The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced.Read 2 Oct 2026 · zentraitsm.com

Company

The About page describes Zentra as built by IT operators and gives no founding date or headquarters location.Read 2 Oct 2026 · zentraitsm.com

Asset and CMDB

Asset management covers hardware, software, SaaS, contracts, licenses, and warranties, while CMDB supports typed items, relationships, impact analysis, and service maps.Read 2 Oct 2026 · zentraitsm.com

Change governance

Change management includes risk scoring, CAB calendars, freeze windows, conflict detection, implementation and backout plans, and approval history.Read 2 Oct 2026 · zentraitsm.com

Cloud service terms

The Cloud plan lists a 99.9% uptime SLA and automated daily backups.Read 2 Oct 2026 · zentraitsm.com

Incident handling

Incident capabilities include multi-channel intake, AI classification and suggested replies, rules-based routing, priority SLAs, and a major-incident command room.Read 2 Oct 2026 · zentraitsm.com

ITIL practices

The product lists twelve ITSM practices on one platform, including incident, request, problem, change, asset, CMDB, automation, approvals, SLA control, knowledge, service desk productivity, and analytics.Read 2 Oct 2026 · zentraitsm.com

Limits

The self-hosted Basic plan is limited to 20 agents and includes incident and service-request service desk features, while Standard is limited to 50 agents.Read 2 Oct 2026 · zentraitsm.com

Plans and prices

Every ZentraITSM plan and price →

Where Specifiction places it

• IT Change Management Software#24 of 437.5
• IT Problem Management Software#24 of 397.5
• IT SLA Management Software#31 of 507.5
• Enterprise Service Management Software#18 of 297.4