Alloy Navigator vs ZentraITSM
Alloy Navigator
alloysoftware.com
ZentraITSM
zentraitsm.comSide by side
| Figure | Alloy Navigator | ZentraITSM |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT SLA Management Software | 9.3 (#1) | 7.5 (#31) |
| Spec score · IT Change Management Software | 9.3 (#1) | 7.5 (#24) |
| Spec score · IT Problem Management Software | 9.3 (#1) | 7.5 (#24) |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | Zentra says it is available as managed cloud or self-hosted in a customer VPC, including air-gapped environments, with configurable tenant data residency. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
| Intended users | The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. | The site describes use for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments. |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | Listed security controls include encryption in transit and at rest with key rotation, granular field- and record-scoped access, immutable audit-log export, and ISO 27001 and SOC 2 aligned controls. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.