GLPI vs ZentraITSM
GLPI
glpi-project.org
ZentraITSM
zentraitsm.comSide by side
| Figure | GLPI | ZentraITSM |
|---|---|---|
| Price from | €19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 4 |
| Spec score · IT Change Management Software | 9.2 (#2) | 7.5 (#24) |
| Spec score · IT SLA Management Software | 9.1 (#4) | 7.5 (#31) |
| Spec score · IT Problem Management Software | 9.1 (#4) | 7.5 (#24) |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.