Freshservice From $19/mo 9.1 Visit Wolken AI Enterprise Service Management
wolkensoftware.com
Spec sheet
- Purpose
- Wolken AI ESM brings requests across IT, HR, Facilities, and Finance into one workflow engine.Read 9 Oct 2026 · wolkensoftware.com
- Intended users
- The product page names IT teams, ITSM managers, CIOs, business leaders, business owners, and service managers as its audiences.Read 9 Oct 2026 · wolkensoftware.com
- Integrations
- Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle.Read 9 Oct 2026 · wolkensoftware.com
- Security
- The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements.Read 9 Oct 2026 · wolkensoftware.com
- Compliance
- Wolken’s About page identifies the company as SOC 2 Type 2 certified and GDPR ready.Read 9 Oct 2026 · wolkensoftware.com
- Support
- Wolken’s About page lists 24/7 support and dedicated success managers.Read 9 Oct 2026 · wolkensoftware.com
- Headquarters
- Cupertino, California, USARead 28 Sep 2026 · wolkensoftware.com
- Agent assistance
- A real-time copilot summarizes context, drafts replies, suggests actions, and automates checks and clicks for human agents.Read 9 Oct 2026 · wolkensoftware.com
- Analytics
- Its reporting and dashboards use AI to forecast SLA/OLA risks, flag anomalies, and prescribe actions.Read 9 Oct 2026 · wolkensoftware.com
- Company history
- A Wolken company blog states that Wolken was established in 2011.Read 9 Oct 2026 · wolkensoftware.com
- Incident resolution
- Agents can detect patterns, trigger runbooks, verify outcomes, and help prevent recurring incidents.Read 9 Oct 2026 · wolkensoftware.com
- Knowledge management
- AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions.Read 9 Oct 2026 · wolkensoftware.com
- Self-service
- It provides a unified portal for help requests and answers across enterprise services.Read 9 Oct 2026 · wolkensoftware.com
- Workflow automation
- Autonomous agents coordinate systems, adapt workflows, resolve exceptions, and adhere to SLAs.Read 9 Oct 2026 · wolkensoftware.com
Plans and prices
Enterprise Service Management Priced on request Pricing not stated on the product page Read 9 Oct 2026 · wolkensoftware.com
Every Wolken AI Enterprise Service Management plan and price →
Where Specifiction places it
- Enterprise Service Management Software#22 of 296.7
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