InvGate Service Desk vs Wolken AI Enterprise Service Management
InvGate Service Desk
invgate.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | InvGate Service Desk | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | $41.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Enterprise Service Management Software | 9.0 (#3) | 6.7 (#22) |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Cupertino, California, USA |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Knowledge management | The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload. | AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Wolken’s About page lists 24/7 support and dedicated success managers. |
| Workflow automation | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. | Autonomous agents coordinate systems, adapt workflows, resolve exceptions, and adhere to SLAs. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.