Freshservice vs Wolken AI Enterprise Service Management
Freshservice
freshworks.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | Freshservice | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · Enterprise Service Management Software | 9.1 (#1) | 6.7 (#22) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Wolken’s About page identifies the company as SOC 2 Type 2 certified and GDPR ready. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Knowledge management | The platform provides a centralized knowledge base with AI assistance and usage insights. | AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Wolken AI ESM brings requests across IT, HR, Facilities, and Finance into one workflow engine. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements. |
| Workflow automation | No-code workflows, orchestration and machine learning automate approvals, requests and incident resolution. | Autonomous agents coordinate systems, adapt workflows, resolve exceptions, and adhere to SLAs. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.