Checkmk vs TOPdesk
Checkmk
checkmk.com
TOPdesk
topdesk.comSide by side
| Figure | Checkmk | TOPdesk |
|---|---|---|
| Price from | $275/mo | £51/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Enterprise IT Management Software | 9.4 (#1) | 8.6 (#11) |
| Spec score · Sla Management | 9.5 (#1) | 8.6 (#5) |
| API | The REST API is designed to cover functionality exposed by the GUI and command line, with OpenAPI documentation generated from the same source as the software. | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. |
| Deployment | Checkmk can run on customer hardware or virtualized, with packages for major Linux distributions, Docker and Virtual Appliance. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Founded | 2007 | 1993 |
| Headquarters | Munich, Germany | Delft, Netherlands |
| Integrations | Checkmk advertises more than 2,000 built-in integrations covering hardware, networks, applications, operating systems and cloud or container platforms. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Licence | Checkmk Community code is described as GPL v2 licensed, while commercial editions add proprietary enterprise functionality. | TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software. |
| Rating on Apple App Store | No rating overview is displayed because the app has not received enough ratings or reviews. | 4.0 out of 5 from 1 rating |
| Rating on G2 | 4.7 out of 5 from 306 reviews. | 4.1 out of 5 from 30 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 138 reviews. | 4.4 out of 5 from 1,207 reviews |
| Rating on TrustRadius | 9.1 out of 10 from 18 reviews and ratings. | 8.4 out of 10 from 500 reviews |
| Support | The Pro plan includes professional support for 8h x 5d, while Ultimate includes 10h x 5d and can be upgraded to 24h x 5d. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
| System requirements | Checkmk 2.5 server packages support Debian 12/13, RHEL 8/9/10, SLES 15 variants and Ubuntu 22.04/24.04/26.04 on x86_64. | The published on-premises requirements specify a 64-bit server platform and require consideration of the host virtualization supplier's requirements. |
| What it does | Checkmk provides unified infrastructure monitoring and observability across servers, networks, applications, databases, cloud, containers and user experience. | TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows. |
Plans
Checkmk
- CommunityFree
- Synthetic MonitoringFree
- Pro$275 a month
- Cloud$290 a month
- Ultimate$400 a month
In their own words
Checkmk
Checkmk monitors cloud, hybrid, and data center infrastructure, including containers and networks. For web, mail, and database servers, it combines more than 2,000 smart checks with automatic discovery and network mapping. Monitoring can use native agents for Windows, Linux, and other systems, agentless SNMP and TCP/UDP checks, or API-based checks over HTTP/XML, SSH, or TELNET. Cloud coverage includes AWS, Azure, and Google Cloud Platform, with automatic component detection and Quick Setup. One instance can monitor thousands of servers, while distributed monitoring supports horizontal scaling. Community includes more than 2,000 integrations and is intended for smaller environments, scaling to approximately 100 hosts. The software can run on customer hardware or virtualized infrastructure, with Linux distribution packages, Docker, and a Virtual Appliance. The Community plan is free forever and includes community support. The pricing note lists paid plans from €190/mo (annual) and a 30-day trial. Other listed plan prices use USD: Pro is $275 a month, Cloud is $290 a month, and Ultimate is $400 a month. Platforms include API, Linux, macOS, self-hosted, web, and Windows.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.