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Mint Service Desk

mintsd.com

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Spec score 8.1 #19 of 39 in IT Problem Management Software

Spec sheet

Product
Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options.Read 11 Oct 2026 · mintsd.com
API
The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes.Read 11 Oct 2026 · mintsd.com
Integrations
Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper.Read 11 Oct 2026 · mintsd.com
Support
Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers.Read 11 Oct 2026 · mintsd.com
Headquarters
Rzeszów, PolandRead 28 Sep 2026 · mintsd.com
Founded
2011Read 28 Sep 2026 · mintsd.com
AI
The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments.Read 11 Oct 2026 · mintsd.com
Cloud security
Mint says its Cloud service uses encryption, regular backups, DDoS protection, firewalls, and private IP addresses, and assigns European customers to European data centers.Read 11 Oct 2026 · mintsd.com
Data recovery
Mint says its disaster recovery plan targets data recovery within a maximum of six hours after a full database breakdown.Read 11 Oct 2026 · mintsd.com
ITSM and ESM
The product supports ticketing and multi-department workflows, with features including SLAs, automation, asset management, and reporting.Read 11 Oct 2026 · mintsd.com
Notable limits
Cloud storage is listed as 1–50 GB per agent, while on-premises storage is listed as unlimited subject to the customer’s disk.Read 11 Oct 2026 · mintsd.com
Portal
Its customer portal lets employees submit requests and check their status, including for IT, HR, administration, and finance requests.Read 11 Oct 2026 · mintsd.com
Routing
New tickets can be routed based on category or keyword, and configurable priority rules and escalation paths are available.Read 11 Oct 2026 · mintsd.com
Who it serves
Mint describes use cases for IT support teams and multi-department organizations, and highlights logistics, retail, manufacturing, and public-sector environments.Read 11 Oct 2026 · mintsd.com

Plans and prices

Cloud Lite $5 a month $5/agent x / month; 5 agents selected; up to 50 agents up to 50 agents · ticket management · Kanban · grouped reports · standard support · credit card required for trial Read 11 Oct 2026 · mintsd.com
Cloud Pro $5 a month $5/agent x / month; 5 agents selected; up to 50 agents up to 50 agents · SLA management · asset management · automation · custom fields · identity providers · standard support · credit card required for trial Read 11 Oct 2026 · mintsd.com
MintSD Enterprise Priced on request Get a quote; custom contract; pilot deployment on request on-premises · for complex environments, regulated industries, high agent volumes, or organizations requiring a custom contract and dedicated support · optional custom development charged separately Read 11 Oct 2026 · mintsd.com
MintSD Lite Priced on request Get a quote; pilot deployment on request on-premises · ticket management · asset management · custom fields · email integration · customer portal · standard support Read 11 Oct 2026 · mintsd.com
MintSD Pro Priced on request Get a quote; pilot deployment on request on-premises · automation · approvals · API access · reports · time tracking · knowledge base · standard support Read 11 Oct 2026 · mintsd.com

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