Alloy Navigator vs Mint Service Desk
Alloy Navigator
alloysoftware.comMint Service Desk
mintsd.comSide by side
| Figure | Alloy Navigator | Mint Service Desk |
|---|---|---|
| Price from | $19/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · IT Problem Management Software | 9.3 (#1) | 8.1 (#19) |
| AI | Alloy AI assists with ticket resolution, knowledge discovery, change management and asset work using Navigator context and permissions. | The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments. |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.