GLPI vs Mint Service Desk
GLPI
glpi-project.orgMint Service Desk
mintsd.comSide by side
| Figure | GLPI | Mint Service Desk |
|---|---|---|
| Price from | €19/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 5 |
| Spec score · IT Problem Management Software | 9.1 (#4) | 8.1 (#19) |
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. |
| Cloud security | The cloud security policy says its OVHCloud firewall allows HTTPS only and blocks other protocols before they reach instances. | Mint says its Cloud service uses encryption, regular backups, DDoS protection, firewalls, and private IP addresses, and assigns European customers to European data centers. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.